DevOps Technical Support Manager APAC

Founded by experts from leading cybersecurity service providers Hackuity reinvents RiskBased Vulnerability Management (RBVM) to protect organizations worldwide:
Aggregate 80 marketleading tools into a single pane of glass.
Prioritize vulnerabilities with our riskbased scoring algorithm.
Automate remediation specific to your attack surface.
Integrate your ecosystem to help security teams focus on whats actually vulnerable not on managing Excel spreadsheets. Hackuitys platform breaks security silos and provides a unified view of your cyber exposure specific to your attack surface so you can remediate the real threats faster. In short Hackuity is your VOC enabler.

We are seeking a highly skilled and motivated DevOps Technical Support Manager to join our APAC team. The ideal candidate will possess expertise or experience in Kubernetes (k8s) cloud technologies and DevOps practices along with a passion for delivering exceptional customer support. This role requires a proactive individual who is selfmotivated takes ownership of technical issues and possesses excellent communication skills.

Tasks

Key Responsibilities:

• Lead and manage the Technical Support team in the APAC region ensuring timely and effective resolution of customer technical issues.
• Provide expertlevel support for Kubernetes (k8s) and cloud technologies including troubleshooting debugging and problemsolving.
• Collaborate with crossfunctional teams including Engineering and Product Development to escalate and resolve complex technical issues.
• Develop and maintain support documentation knowledge base articles and best practices to enhance the customer support experience.
• Proactively identify opportunities for process improvement and implement solutions to optimize the support workflow.
• Act as a liaison between customers and internal teams advocating for customer needs and requirements.

Requirements

Requirements:

• Bachelors degree in Computer Science Engineering or related field.
• Proven experience in a technical support or customerfacing role preferably in a SaaS or software company.
• Strong expertise in Kubernetes (k8s OpenShift) and cloud technologies (e.g. AWS Azure Google Cloud Platform) and DevOps practices.
• Excellent problemsolving skills and the ability to troubleshoot complex technical issues.
• Exceptional communication skills both verbal and written with the ability to effectively communicate technical concepts to nontechnical stakeholders.
• Selfmotivated and proactive mindset with a strong sense of ownership and accountability.
• Ability to thrive in a fastpaced dynamic environment and effectively prioritize tasks to meet deadlines.
• Certifications such as Kubernetes Certified Administrator (CKA) are desirable.
• Experience in team leadership or management is a plus.

Benefits

• Challenging cybersecurity environment
• Hybrid/remote work
• Global team that loves what they do and who they work with

1. HR interview with Laure
2. Technical interview with Christopher