L2 EUC Engineer

Who are WebBeds

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel business.

What makes us stand out

• We are a wholesale global travel organisation
• We have 1500 people speaking 50 languages in 120 cites across 50 countries
• We partner with over 430000 properties in more than 15000 destinations
• We work with more than 44000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds

WebBeds is the worlds fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs payment integrations ERP integration Data Lakes User Interfaces and others. Our search API reach peaks of more than 50.000 requests per second each one consisting of tens or hundreds of hotels with continued expansion.

We design deliver and support innovative solutions through engagement collaboration and a fearsome passion for creating customer value is our mission as an IT organization.

With this in mind we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions K8S microservices architecture clouds hosting and orchestration CI/CD pipelines automated testing Proactive monitoring and alerting systems to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners QA engineers Software Engineers and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will:

EUC Computing Engineer (L2) to support the business in achieving its strategic objectives. The Enduser Computing Engineer (L2) is in the midlevel position in the EUC Engineers job family and is proactive in identifying investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Key elements to this role include but not limited to:

• Respond to user requests for service; troubleshoot incidents and problems develop solutions make minor repairs to equipment and arrange for other service needs as appropriate.
• Able to troubleshoot hardware/software issues with laptops and tablets.
• Perform basic PC network and mobility troubleshooting.
• Install and support Microsoft Office applications and Office 365 software and additional approved as needed software.
• Support with creating editing and maintaining user accounts permissions and passwords in Office365/Azure.
• Manage the daytoday incidents and service requests resolving them promptly utilizing the ITSM tool of record.
• Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
• Ability to identify problems and proactively suggest ways to improve processes as applicable.
• Contribute to Knowledge Base content in line with writing styles and content guidelines.
• Create Maintain and appropriate User Guides and publish updates as needed.
• Inventory Management Deskside and white glove support experience.
• Knowledge of AD AAD and Windows 1011.
• Knowledge of Intune would be a big plus.

The skills we would love to see in your suitcase!

• Diploma or Degree in engineering computer science or scientific discipline from a recognized university or college. MCSE/CCNA.
• ITIL Foundation.
• Good working knowledge in Microsoft modern workplace O365 and Azure AD.
• Good knowledge of network concepts (e.g. TCPIP Windows/Mac Networking Wireless Ethernet).
• 1 to 3 years of experience providing onsite and/or remote technical support to endusers in PC and Mac environments ideally within a Desktop support role.
• Specialist technical experience with at least 2 years in a support role.
• Ability to work in a team environment or independently with a professional attitude and demeanor.
• Provides resolutions to a variety of technical problems of moderate scope and complexity with strong analytical skills.
• Communicates clearly with technical and nontechnical audiences both verbally and written.
• Strong organizational and multitasking skills along with the ability to prioritize tasks among many competing requests.
• Skilled at setting priorities to complete tasks/projects within scheduled timeframes and contribute to projects and milestones as per the needs of the business.
• Basic understanding of group management/administration tasks.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fastgrowing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at #LIHybrid