Solution Architect

Role Description:

The Solution Architect completes detailed solution designs for stories within the product backlog. Their primary stakeholders are product owners fellow Architects (Enterprise Architect Platform Process and Business) and pod members. They are accountable for defining the solution design in alignment with the technology strategy and roadmap and articulating associated architectural risks issues and technical debt. The Solution Architect may also provide architectural leadership across a portfolio of change.

Responsibilities:

The Solution Architect will carry out the following tasks:

• Lead and own the development and implementation of Customer Feedback (Medalla) architecture strategy and standards pertinent to the Channels strategy.
• Introduce new practices processes operating model techniques products services technologies and standards where needed against identified use cases via the appropriate governance bodies.
• Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business / global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team or where appropriate defining programmes required to coordinate delivery of complex change across business areas.
• Act as the recognised technical expert associated with the relevant business area domain / systems.
• Accountable design authority for technology decisions and leadership of the appropriate governance bodies.
• Review services provided against business area strategy and benchmark internally/externally as appropriate.
• Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts.
• Provide a consultancy role to Technology and business teams where appropriate.
• Where appropriate provide full life cycle architectural guidance to development teams and ensure quality technical deliverables.
• Lead a customercentred culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy.
• Define the scope of the strategic responsibility for architecture against their aligned remit area.

Essential Skillset/Experience:

• Previous experience as a Solution Architect required.
• Experience with ensuring product design solutions are cost effective and maintained through the agile development lifecycle managing the flow of the backlog of design activities.
• Showcase prior experience with ensuring the architectures and solutions meet the customer needs.
• Ideally worked with Ops Engineers to ensure operational issues (performance operator intervention alerting design defect related issues etc) are resolved and that any design related issues are addressed in a timely manner.
• Previous experience with adhering to development roadmap.
• Able to convert requirements into actionable product/service requirements that feed Technology and/or data solutions development & influence service direction.

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