Account Management

This is a remote position.

• Gain comprehensive understanding of the mentoring platform and CRM system to support internal processes
  
• and data management.
  
• Assist with the data entry of mentees and mentors into the mentoring program ensuring their online profiles are
  
• accurate and complete.
  
• Schedule and organise onboarding interviews ensuring timely coordination and documentation.
  
• Support the matching process by preparing and maintaining detailed profiles and match criteria within the
  
• mentoring platform and CRM.
  
• Track and record the activation of mentoring cohorts ensuring adherence to timelines.
  
• Maintain records of quarterly checkins and compile feedback and testimonials from mentors and mentees for
  
• the Head of Marketing.
  
• Collect and analyse data from quarterly surveys ensuring a high response rate by following up through
  
• automated reminders and communication logs.
  
• Manage a ticketing system or inbox to respond to queries from mentors and mentees ensuring all
  
• communication is tracked and expectations are managed.
  
• Document common issues and solutions to improve the FAQ section and support resources.
  
• Schedule and document endofprogram interviews with mentors and mentees.
  
• Collect and analyse feedback to encourage participation in followon programs.
  
• Regularly update and maintain accurate participant information on the mentoring platform CRM and project
  
• management spreadsheets.
  
• Ensure data integrity and consistency across all systems.
  
• Assist with various administrative tasks such as preparing reports updating records and organising digital files.
  

Requirements

• Strong proficiency with CRM systems and data management tools.
  
• Strong ability to manage multiple tasks and timelines effectively
  
• Detailoriented with a strong commitment to accuracy and data integrity.
  
• Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
  
• Strong English Language Skills written and verbal
  
• Bachelors degree in Business Administration Information Systems or a related field.
  
• Proven experience in a similar support role preferably within a mentoring or educational program.
  
• Experienced in using CRM systems and online platforms
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent from Day 1
  
• 20 Days Annual Leave and 5 Days Sick Leave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course a competitive salary