Operator Team Leader
Operator Team Leader
Posted on :
22-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
2years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-05-2024
Job Description
Position Overview
As an entry level position the Operator Team Leader reports directly to Support Operation Manager. The successful candidate will play a crucial role in providing leadership supervision coordination and disciplinary management within the Command Center while attending to technical support operations troubleshooting technical issues and collaborating with stakeholders. This role presents an opportunity to leverage your expertise and play a critical role in maintaining the smooth operation of critical systems ensuring prompt issue resolution and fostering collaboration among team members and stakeholders.
We are looking for individuals who can bring fresh perspectives and innovative solutions to the table while also collaborating effectively with colleagues across departments. If youre ready to embark on a challenging yet rewarding journey with us we invite you to explore the details of this position further.
Join us in shaping Ecentrics future as we strive towards our shared goals to be the Payment Service Provider (PSP) of choice.
Roles and Responsibilities
- Supervise command center operators providing guidance and support for smooth operations and effective communication.
- Coordinate and oversee command center activities ensuring adherence to established processes.
- Implement disciplinary actions as per company policies addressing performance issues promptly.
- Monitor alerts coordinate communication between teams and troubleshoot technical issues.
- Identify ongoing problems investigate causes and facilitate resolution.
- Communicate with Operations Support Manager regarding issue status and updates.
Requirements
We kindly request applicants to carefully note the required skills competencies and education levels outlined in the job description.
Your attention to this requirement is appreciated and will ensure a more efficient and accurate evaluation of your candidacy.
Qualification and Certification:
(limited to professional and relevant experience as specified in the job ad details)
Critical:
A bachelors degree in Computer Science Information Technology or a related field.
Advantageous:
Relevant technical certifications or equivalent experience
Years of Experience
Minimum: 2 years
Maximum: 5 years
Professional Expertise
Critical:
Experience in technical support or IT operations with proficiency in troubleshooting various technical issues including but not limited to server failures switch malfunctions and memory or CPU usage discrepancies.
Advantageous:
The role further demands 1 2 years experience in a Team Leader (not management) role within an operations department.
We kindly request that all applicants complete the SAPIA assessment which will be emailed immediately after submission of the application within the next 3 days to ensure consideration of your job application.
We appreciate your prompt attention to this requirement and eagerly anticipate reviewing your complete application.
Benefits
Our Culture & Philosophy
We go beyond being just an employer we are a longterm career growth partner in South Africas payments industry. Here we unleash our employees potential embrace innovation and shape the future of the payments industry.
As such we are committed to providing a comprehensive and competitive benefits package designed to support our employees wellbeing foster personal and professional growth and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce recognizing that each individual plays a vital role in driving our company forward.
From retirement planning to professional development and worklife balance initiatives Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy healthy employees are the key to a thriving organization and our benefits program reflects our ongoing commitment to supporting our most valuable asset our people.
- Competitive salary structure including:
- Pension fund;
- Disability Benefit;
- Death Benefit;
- Dread disease; and
- Funeral Cover.
- Hybrid (2 days onsite) and flexible working hours are offered with some exceptions.
- Conveniently located at the infamous "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
- Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
- Gym and Child Care Facilities (inside Great Westerford Building)
- Membership to Lyra Wellbeing
Demonstrated leadership and strategic vision in the designated domain. Proven track record working with Senior Managers and Executives, exhibiting composure, credibility, and technical acumen. Familiarity with Command Centre and major incident management functions. Strong skills in establishing and managing operational procedures. Analytical skills with the ability to coordinate relationships of various IT technologies for effective business service delivery. Detail-oriented, capable of driving change to promote order, control, and consistency in an Operations environment. Excellent written and oral communication proficiency in English
Employment Type
Full Time
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