Customer Success Manager Benelux market

Customer Success Manager (French & Dutch speaking)

About Us

Smartvatten a pioneering Finnish B2B SaaS scaleup is dedicated to transforming the real estate sector by digitalizing water data and fostering sustainability. By joining us you will help shape the future of sustainable water management optimize water efficiency and enhance sustainability practices. We seek dedicated individuals to join our Customer Success Department and contribute to our mission.

Position Overview:

We seek a Customer Success Manager (CSM) with B2B customer experience to support our Benelux market. The ideal future employee is fluent in French and Dutch and has a professional working proficiency in English.

As a CSM at Smartvatten you will focus on onboarding new customers understanding their needs and advising them on water efficiency. This role does not involve any sales but requires excellent communication skills and crossfunctional collaboration with our sales and marketing teams.

Key Responsibilities:

• Onboarding new customers
• Building and maintaining strong customer relationships
• Assisting customers in implementing our technology and services
• Acting as a customer advocate ensuring their needs are met
• Helping customers maximize the value of our service
• Data maintenance and administration

What Were Looking For:

• Experience in B2B customerfacing roles (customer success customer service)
• Exceptional proficiency in French and Dutch with professional English skills
• Additional language skills (e.g. German Spanish or Italian) are advantageous
• Strong time management flexibility and adaptability
• Handson mentality commitment and eagerness to learn
• Collaborative mindset comfortable working across departments

Why Join Us

• This fully remote position allows you to work from Holland Germany Sweden or Finland.
• Experience a modern working environment with flexible work options (office home or a mix of both)
• Contribute to a growing company at the intersection of property technology and sustainability.
• Enjoy opportunities for professional development to support our growth plans.
• Benefit from the support of a global team experienced in a fastgrowing business
• Success Stories:Water Monitoring in het Onderwijs&Smartvatten en Intrakoop: Samen Sterk voor een Duurzame Zorgsectorand many more here.

How to Apply

Be part of the Smartvatten journey by submitting your application using your LinkedIn profile or English CV. We are committed to creating an inclusive workplace where all team members regardless of gender identity sexual orientation or disabilities are guaranteed equal pay for equal work at every stage of their careers.

Application Period: 21.05. 02.06.2024

1. Initial Chat: Engage in a 45minute conversation with Claudia Cervantes Talent Acquisition to get an overview of the position and Smartvatten.
2. Potentially meet the Hiring Manager: Participate in a 4560 minute discussion with Julia van den Bergh Customer Success Manager.
3. Meet the Team: Spend 30 minutes meeting your future team members such as Liza Kooijman.
4. Offer and Welcome: Join the Smartvatten team and start making a positive impact!

Start Date: From the 5th of August to the 1st of October is preferred but not mandatory. The onboarding period is 2 months and after onboarding you are expected to perform daily tasks and target individual bonuses based on KPIsonboarding new customers.