IT Technical Support....
IT Technical Support Specialist
Posted on :
21-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-05-2024
Job Description
Req ID : 2855478
- Installs updates modifies and makes minor repairs to computer hardware (laptops and servers) and software.
- MS O365 management.
- Maintains system functionality by installing and testing computer components
- Maintain networks Local and Internet
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Coordinate with Third party vendors for resolution of IT systems and network equipment.
- Resolves tickets and technical requests and troubleshoots technical and process issues to maintain productivity.
- User Access Management
- Provisioning of Physical and Logical User access and maintain reports.
- Adhere to organization s IT operations management IT allocation withdrawal
- Install software / operating system and necessary applications.
- Antivirus / malware and Vulnerability management Install and maintain AV signature updates and patches in a timely manner.
- Generate Vulnerability Scan and maintain reports
- Evaluate and test new programs and applications
- Documents hardware and software updates.
- Review and Maintain IT Reports and security reports
- Keeps up to date on technical advancements by attending educational workshops reviewing professional publications and participating in professional societies.
- Prepares reference material for users by drafting operation instructions
Requirements
- Excellent problemsolving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to nontechnical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor coordination and management
- Basic knowledge of networking principles and operating systems.
- Ability to prioritize effectively and execute tasks
- Customerservice focus.
- Collaborative mindset.
- Handson problemsolving ability.
- Knowledge of IT Service management
Excellent problem-solving and troubleshooting skills. The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor co-ordination and management Basic knowledge of networking principles and operating systems. Ability to effectively prioritize and execute tasks Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. Knowledge of IT Service management
Employment Type
Full Time
Key Skills
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