Customer Service Rep....
Customer Service Representative
Posted on :
21-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-05-2024
Job Description
Req ID : 2855465
Titan Electric is looking for a Customer Service Representative to assist customers with complaints and questions. They also give customers information about products and services take orders and process returns. in understanding the products and answering questions about their reservations they are sometimes seen as having a role in sales.
We are the goto provider for all things electrical in South Africa. Servicing the commercial and residential markets we are an electrical contracting franchise that offers repairs installations and upgrades.
Areas of responsibility include:
Customer relationship management
Reporting and administration
Product and industry knowledge
Technician team management
Effective teamwork and selfmanagement
Requirements
Minimum Qualifications and Experience:
Proven customer support experience or experience as a Client Service Representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Matric/ Grade 12 equivalence
Competencies
Creativity
Selfmanagement
Confidence
Assertiveness
People Orientation
Relationship building
Problem solving aptitude
Skills
Good administrative skills
Microsoft office skills
Time management
Coordination and communication
Planning and foresight
Ability to multitask
Professional telephone etiquette
Benefits
Medical Aid
Provident Fund
Provident Fund
Senior certificate or NQF4 Equivalent 1-3 Experience in sales and merchandising Professional
Employment Type
Full Time
Company Industry
Key Skills
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