Customer Service Sales Assistant

Work Scope: Your performance will be evaluated based on the following:

1. Orders Processing (30%)

• Ensure 100% accurate invoices on QuickBooks and timely delivery
  
• Verify customer order accuracy
  
• Troubleshoot inquiries regarding orders debts and deliveries
  
• Maintain organized filing of salesrelated documents
  
• Supervise loading of invoiced goods for dispatch accuracy
  
• Act on quotations and tender requests promptly
  
• Assist in sourcing outofstock products for quotations
  
• Process FOL/FOC equipment for technicians
  
• Coordinate new equipment installations
  
• Process marketing sample requests same day
  

2. Debt Collection (30%)

• Achieve at least 50% debt recovery from aged customer list weekly
  
• Ensure 100% collections for cash customers before handing over goods
  
• Update and record all purchase information accurately
  

3. Telesales Marketing & Social Media Management (30%)

• Achieve a daily sales target of Kes 10000
  
• Conduct customer reviews and gather feedback
  
• Manage customer complaints and ensure resolution within 72 hours
  
• Handle WhatsApp social media and telephone inquiries professionally
  
• Create and post content on social media platforms
  
• Order promotional materials for exhibitions and fairs
  
• Assist with mail marketing
  
• Develop creative strategies to attract and retain customers
  

4. Personal Discipline & Work Ethic (10%)

• Complete monthly workrelated courses and submit certificates
  
• Submit daily work planners and achievement reports
  
• Prepare weekly PowerPoint reports summarizing work and forecasting
  
• Maintain a clean and orderly office and customer waiting area
  
• Assist in cost estimations and pricing decisions
  
• Adhere to company policies and maintain confidentiality
  
• Support management in improving customer service excellence
  
• Ensure 100% accuracy of ETR run versus invoices
  
• Verify and submit all monthly customer invoices to accounts by monthend
  

Requirements

Requirements:

• Confident and outgoing personality
  
• Experienced user of QuickBooks Online
  
• Basic troubleshooting skills for office IT equipment
  
• Passion for accounting/arithmetic
  
• Note: An accounting background is not necessary
  

How to Apply: Interested candidates should submit their resume. Only shortlisted candidates will be contacted for interviews.