Dutch Speaking Customer Advisor

Are you proficient in Dutch and passionate about delivering topnotch customer service Join our team in Bulgaria as a Remote DutchSpeaking Customer Advisor within the ecommerce sector. While previous experience is beneficial its not mandatory as we welcome motivated individuals eager to learn. Additionally for candidates moving from abroad we provide a comprehensive relocation package covering flights to Sofia and accommodation. Enjoy competitive pay extensive benefits including health and life insurance and numerous opportunities for career advancement.

Responsibilities:

1. Exceptional Customer Support: Your main role as a Remote DutchSpeaking Customer Advisor involves providing outstanding assistance to Dutchspeaking customers through various channels such as email chat and phone. Address inquiries offer product details process orders and efficiently resolve issues to ensure a positive customer journey.
2. Order Handling: Manage customer orders by overseeing processing tracking and resolving any issues that may arise. Collaborate with internal teams logistics partners and suppliers to ensure timely and smooth order fulfillment.
3. Product Expertise: Develop a comprehensive understanding of our products and services to provide accurate information to customers. Stay updated on product features promotions and policies to effectively address customer queries.
4. Issue Resolution: Identify and troubleshoot customer problems finding suitable solutions promptly. If necessary escalate complex cases to senior team members or management to ensure swift resolution and customer satisfaction.
5. Feedback Gathering: Collect and document customer feedback suggestions and complaints to identify areas for improvement. Collaborate with crossfunctional teams to implement proactive measures and enhance overall customer satisfaction.

Qualifications:

• Fluent in Dutch (both verbal and written) is a prerequisite.
• Proficient communication skills in English.
• Prior experience in customer service or ecommerce is beneficial but not mandatory.
• Strong interpersonal skills and a customercentric mindset.
• Proactive attitude and adaptability to a fastpaced environment.

Benefits:

1. Competitive Compensation: Receive a competitive salary package based on your qualifications and experience.
2. Relocation Support: For candidates relocating from other locations we offer a comprehensive package covering flights to Sofia and accommodation.
3. Health and Life Insurance: Enjoy access to comprehensive health and life insurance coverage for you and your family.
4. Career Growth Opportunities: Benefit from various avenues for career advancement within the ecommerce industry. Participate in training programs and mentorship initiatives to support your professional development.
5. Dynamic Work Environment: Join a dynamic and inclusive workplace culture that encourages collaboration innovation and teamwork.
6. WorkLife Balance: Enjoy flexible working arrangements and a supportive environment that promotes a healthy worklife balance.
7. Professional Development: Engage in ongoing training and development activities to enhance your skills and expand your knowledge in customer service and ecommerce operations.

Join Our Team:If youre fluent in Dutch and excited about the prospect of a fulfilling career in customer service within the ecommerce industry apply now to become our Remote DutchSpeaking Customer Advisor in Bulgaria. Experience competitive pay comprehensive benefits and ample opportunities for career growth and development as you contribute to our teams success!

Remote Work :

No