L2 support Engineer Min
Posted on :
20-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-05-2024
Job Description
Req ID : 2854186
Basic Qualifications:
High school diploma or equivalent.
1 years of PC Technical skills.
6 months of experience investigating troubleshooting and diagnosing application and
technical problems related to Mining Technology (MineStar) hardware and software.
High school diploma or equivalent.
1 years of PC Technical skills.
6 months of experience investigating troubleshooting and diagnosing application and
technical problems related to Mining Technology (MineStar) hardware and software.
Top Candidates will also have:
Excellent communication and interpersonal skills.
Experience in providing incident management and root cause analysis for complex appli
cations.
Experience in providing firstcall technical support for enterpriselevel applications directly
with customers.
Call center or helpdesk experience.
Windows Server VM knowledge and experience.
Experience utilizing Oracle SQL Server TCP/IP networking Microsoft client and server
platforms.
Ability to effectively communicate with technical and nontechnical mining customers and
dealers to develop partnerships/relationships.
Processfocused with the ability to execute service and incident management processes.
Moderate level of information technology and application knowledge and support
experience.
Excellent communication and interpersonal skills.
Experience in providing incident management and root cause analysis for complex appli
cations.
Experience in providing firstcall technical support for enterpriselevel applications directly
with customers.
Call center or helpdesk experience.
Windows Server VM knowledge and experience.
Experience utilizing Oracle SQL Server TCP/IP networking Microsoft client and server
platforms.
Ability to effectively communicate with technical and nontechnical mining customers and
dealers to develop partnerships/relationships.
Processfocused with the ability to execute service and incident management processes.
Moderate level of information technology and application knowledge and support
experience.
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
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