CS Agent - German Speaker Intouch CX Q224
Posted on :
20-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2853489
1) Respond to customer-submitted inquiries in a timely manner vie Emails & chats
2) Queue-based, typing work will account for approximately 90% of the role.
3) Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time.
4) Troubleshoot and guide customers through questions and issues with their Account, Billing, Domains, Google Workspace and other inquiries
5) Independently meet targets across Quality, Productivity and Customer Satisfaction, in any channel.
Employment Type
Full Time
Department / Functional Area
Key Skills
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