Infrastructure Service Operations Lead
Posted on :
18-05-2024
Employer Active
1 Vacancy
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Job Description
Must-haves
- 10+ years of experience working in IT service management and ITIL processes and operations
- Proven ability to drive process improvement and execution for incident, change, problem, event management for proactive and reactive incidents
- Experience utilizing monitoring tools to identify and resolve system issues to minimizing downtime and maintaining Service Level Agreements (SLAs)
- Experience maintaining CMBD governance policies and strategy
- Experience developing reporting, analysis of trends, deriving insights, and mitigating risk within the organization
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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