We are seeking a Fulfillment Platform Staff Software Engineer. This is a remote fulltime and direct hire role for one of our amazing partners. This is a critical leadership role where youll drive technical decisions inspire your team and directly impact the success of this highscale ecommerce platform. We are looking for a datadriven problem solver that strives for impact scalability and simplicity. You will lead the fulfillment platform for this growing startup in the ecommerce retail industry and you will play a pivotal role in streamlining and shaping the entire fulfillment process and the future of their fulfillment infrastructure. You will lead the building and maintenance of crucial services related to inventory supply chain and order fulfillment.

Responsibilities:

• Define the technical vision and roadmap for the Fulfillment Systems that aligns with business goals and operational efficiencies.
• Build maintain and optimize the essential fulfillment services that includes inventory management shipping order routing and 3PL integrations. You will be implementing many of the features yourself while building out the team.
• Optimizing performance and reliability by designing developing and deploying microservices that leverage the Google Cloud Platform (GCP) Typescript React and modern toolchains.
• Become SME on their 3rd Party Systems to create scalable and fault tolerant integrations.
• Collaborate with supply chain partners product managers and other stakeholders to understand and translate requirements into robust scalable and integrated solutions.
• Work with the existing Fulfillment systems that use PHP Laravel GraphQL and MySQL
• Oversee the entire software development lifecycle (SDLC) for the fulfillment services which includes gathering requirements designing developing testing deployment and maintenance.
• Work in a collaborative and knowledgesharing environment within your team and do code reviews continuous improvement and technical growth.
• Stay up to date with the latest trends and technologies in supply chain management logistics cloud platforms and web development.
• Identify and resolve technical challenges and bottlenecks within the Fulfillment Systems.
• Play a major role in the overall platform architecture and infrastructure decisions while considering integration with external systems and scalability requirements.
• Coach and mentor junior engineers to help them develop their skills and expertise in fulfillment systems development.
• KPIs for ontime delivery of highquality software and have 99.9% Uptime on critical systems.

Qualifications:

• 3 years of experience building and managing fulfillment systems to understand their unique challenges and best practices.
• 10 years of experience as a software engineer leading and mentoring teams in a logistics or supply chain management context.
• 7 years of experience as a lead engineer or team leader with demonstrated leadership skills to motivate and empower others.
• Strong knowledge of Google Cloud Platform (GCP) that includes relevant services for highscale deployments like Cloud Functions Cloud Run and Kubernetes.
• Expert using Typescript and modern JavaScript frameworks like React Feathers etc.
• Expert using PHP Laravel and MySQL
• Experience with CI/CD pipelines and deployment tools like GitHub Actions.
• Familiar with monitoring and observability platforms like DataDog.
• Experience with containerization technologies like Docker and Kubernetes is a plus.
• Passion for building highquality software with a focus on efficiency and reliability and a desire to learn and adapt to new technologies.
• Ability to manage multiple projects concurrently prioritize effectively and meet deadlines in a fastpaced environment.

All qualified applicants will receive consideration for employment without regard to race color national origin age ancestry religion sex sexual orientation gender identity gender expression marital status disability medical condition genetic information pregnancy or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.

My notes:

• Role: You will play a pivotal role in streamlining the entire fulfillment process. Youll lead the building and maintenance of crucial services related to inventory supply chain and order fulfillment. You will shape the future of their fulfillment infrastructure and will help get their products in the hands of the users. This is a hands on but technical leadership role and you will be the tech lead for the fulfillment area. You should be comfortable doing oncall support (24/7/365).
• Key Responsibilities:
  • Order Routing Service: Develop and implement a robust scalable order routing system for seamless integration with various vendor platforms.
  • Shipping Services: Create a reliable shipping service to centralize tracking manage shipment status and provide accurate shipping/delivery estimates.
  • Inventory Service: Build an internal inventory service to consolidate product inventory data across platforms for improved management and reduced backorders.

• Must: They should have a strong business acumen and logical thinking skills. Someone with technical proficiency in Typescript/Javascript REST/GraphQL APIs SQL/NoSQL databases. Also experience with PHP and Laravel. They need an ecommerce domain expertise (customer data orders shipments tracking security etc.). They need supply chain experience with 3PL and dropship models. Also experience in technical writing (documentation architecture diagrams UML sequence). They must have ecommerce experience and hopefully recent experience at an ecommerce first company. They need staff level commerce platform development and architecture experience and experience with Google Cloud (GCP). They need experience with ecomm fulfillment systems too. Their fulfillment system uses PHP Laravel GraphQL and MySQL.
• Additional Personalities other than what you see below under company notes: Someone who is highly productive with a focus on urgent and quality delivery. They must have strong communication and documentation abilities. They should have good collaboration skills with a proactive and selfdirected work style. They should be a hard worker that has the ability to work under pressure.
• Hiring Manager: Ryan Martin is the hiring manager and he ran data at eMed.
• Salary: $165$200k base salary plus 15k25k in stock options ($55k90k). The lower the salary the higher the stock and the higher the salary the lower the stock. They will get 2 offers to choose from with these options and they will not renegotiate. There is no bonus for roles under director. For the higher $200K/year base they will get 15K in stock options. The stock value for 15K in stock options is about $52K in todays value but if they get to a 10x and $500 million acquisition that would be $520K. For a midlevel salary at $185K theyd get 20K in stock. The stock value for 20K in stock options is about $87.5K in todays value but at 10X growth and acquisition that puts it at $875K. At the lower salary of $165K/year base theyd get 25K in stock. Chewy sold at $3.5 billion with the same team and they have no doubt this will be in that ballpark too.
• Fall Short: They dont like it when candidates lie like using AI and not giving AI the credit. They made 2 offers but comp expectations were off and they tried to renegotiate at the end. They give 2 offer packages (lower base higher stock or opposite).
• Why open: They are growing and they have Brazilian contractors now.
• Interview Process: Submit resumes to Greenhouse and the CTO will review. The COO or HR Manager will do culture screening (45min video interview) and then a tech interview with Sam (CTO) & Ryan Martin (60min technical video interview). If that goes well they will do a case study which is an architecture challenge followed by a scheduled meeting with Sam (CTO) Ryan Bianca (CEO) and a Product Manager (1 hour panel video case study interview and a technical conversation). They want to know their experiences and what they would build. They can use AI tools if needed but be honest and just say that you used AI (someone in the past lied about it and it didnt go well).

Company:

• Website Description: Their website is Carewell is a categorydefining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expertvetted products includes incontinence supplies wound care nutrition mobility aids and more all available at the s with fast reliable shipping. We are proud to have been recognized as one of the fastestgrowing companies in the US ranked on the Inc. 5000 and named one of the most customercentric companies in the world by Forbes in 2022. At Carewell we understand the importance of caregiving and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows the need for caregiving solutions will only increase. By joining Carewell you will have the opportunity to work in a space that is constantly evolving with new challenges and opportunities for growth. We are committed to being architects of our own success always striving to improve our teams partnerships and solutions to ensure impact scalability and simplicity. As a member of our team you will have the opportunity to collaborate with likeminded individuals using customer insights data research and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world Carewell is the place for you.
• The Carewell story:Our story began in 2015 when our cofounder and CEO Bianca helped her mom care for her grandmother. They had no clue which products they needed much less where to find them or how to use them. Online marketplaces were confusing local shops had limited selection and no discretion and both experiences lacked empathy. Bianca was shocked there was no What to Expect guide like there is for new parents so she and her husband/cofounder Jonathan dedicated their lives to creating a solution for family caregivers just like you. Heres a great article about them at
• Overview: They are an ecommerce first marketplace. Its the chewy blueprint but instead of products for animals its products for the elderly. They want to get into prescriptions and private label products like Chewy in the future too. In May 2024 they were at about $50$100 million in revenue and they are looking to 10X that which they believe is on the low end. They also closed a $25 million in series B in early 2024 that is for hiring. The former CFO at Chewy is on their board and hes the one that negotiated the $3.5 billion sale of Chewy. Plus most of their leadership team is from Chewy so they are looking to replicate that.
• Upcoming Projects: They are currently doing a revamp their ecommerce website and they will look to add prescriptions and private labels in the future. They will likely add a mobile app down the line but fixing the website is the #1 priority. Their CEO is technical and originally put it together but it is a lot of systems connected together.
• Company size: They have hired a ton of former Chewy leaders and have over 200 employees as of May 2024. They are looking to grow and expand that number. Some of the former Chewy leaders are their CFO CTO CMO (was VP of Growth) the VP of Marketing Head of customer service Head of merchandising and others that lead analytics direct mail and paid search and the creative direction. They have double the amount of women in leadership than men.
• Size of IT Team: Currently there are 810 people. They have 45 on the front end which is their storefront team. Ryan Martin is leading their backend team and they have some people from Brazil helping for now. Daryl Altenhof is the Director of IT. They might build an infosec team but Darryl is doing it now. They will be adding 3 Staff Engineers and an SRE. There is also someone in the UK but Im not sure what they do. The product and design team is currently under the CTO but its moving to marketing under the VP of Brand Andrea Wolfe. One person in the UIK.
• Tech stack: They use the GCP cloud PostgreSQL serverless GCP typescript and react on the front end. Same tech as BEX (loves Dierdre).
• Remote/Onsite: remote but EST is the preference. They can technically live anywhere but CA and NY arent a preference. They have daily 9am EST standups.
• Benefits: Competitive compensation Health Dental and Vision insurance Shortterm Disability and Life Insurance (100% employersponsored) Supplemental Life Insurance (employeesponsored) 401(k) Retirement Plan (no employer contribution) 100% Remote company laptop and Employee discount. They have flexible PTO with a soft cap at 20 days plus 6 paid holidays. Onsite opportunity in Miami up to 2x per year. Maternity leave is 13 weeks @ 100% and Parental leave (nonbirthing parents) at 4 weeks @ 100%. They have 3 United Healthcare plans.
  • The Base Plan (comes with HSA): employee only covered at 80% employee spouse covered at 39% employee child/children covered at 49% and employee family covered at 44%.
  • The Buy Up Plan: employee only covered at 70% employee spouse covered at 34% employee child/children covered at 48% and employee family covered at 37%.
  • Buy Up Plan 2: employee only covered at 64% employee spouse covered at 31% employee child/children covered at 57% and employee family covered at 48%.
  • Guardian Dental: Covered at 75% of employee only
  • Guardian Vision: Covered at 75% of employee only
  • Guardian STD provided at no cost to employee Guardian LTD Guardian basic life & AD&D at no cost to employee and Guardian supplemental basic life & AD&D.

• Hiring/Staffing: Their career page is They used Tech Recruiters before but they were not producing. Plus people tried to negotiate too much at the end. They asked the CTO who to use and she immediately asked for us. They dont want to renegotiate with candidates at the end. They like a pipeline of candidates in case someone falls off. They dont want to have to start the search again. They targeted Wayfair (too expensive) and chewy. Working for Shopify is a big plus.
• Offers:There is no bonus for roles under director. They will get 2 offers to choose from with different stock options and they will not renegotiate. For the higher base salaries they will get 15K in stock options. The stock value for 15K in stock options is about $52K in todays value but if they get to a 10x and $500 million acquisition that would be $520K. For a midlevel salary offers theyd get 20K in stock. The stock value for 20K in stock options is about $87.5K in todays value but at 10X growth and acquisition that puts it at $875K. At a lower salary theyd get 25K in stock. Chewy sold at $3.5 billion with the same team and they have no doubt this will be in that ballpark too.
• Personalities: They want people that get things done have a low ego can take responsibility and have an ownership mindset. They have a strong cameras on culture and they are highly communicative with a lot of humor. They like people that have experience in a startup and working with a lean team. Also someone that is ok with oncall support outside of typical working hours. There is a lot of work and they want a hard worker that can be productive quickly. Someone who can see what the problems are and can solve them. They like selfstarters that dont need a lot of hand holding. Ecommerce experience is important and they ideally want someone whos recently worked for an ecomm first platform.
• Headquarters: South Florida
• Competitors:
• Hiring Managers:
  • o Sam Rassner (CTO): Her LI is Her meeting scheduler is at this link: Just as a heads up shes usually 510 minutes late so please let us know if shes running late so we can ping her. Ive known her since she was at Chewy. We placed her at BEX and then filled multiple positions for her at BEX and Emed. She is a leader a builder a thinker and an engineer with experience from idea to product launch. She loves leading technology teams at SaaS companies and started as a Software Engineer herself. She is not only a phenomenal CTO but she can get her hands dirty with technology and could step in to be an Architect if needed. Sam loves building products and working for a company that appreciates technology. She has strong experience building and running teams in the software space and her specialty is helping early startup software companies build. She understands business value and can bring together excellent teams that can work miracles and enjoy each other. She also has strong cloud experience with AWS and Google. Sams technical and leadership skills are incredible but what really sets her apart is her personality. She is someone who never loses sight of the companys mission and goals. She can build a world class organization and then lead that organization to record breaking success. Sam is detail driven and technically knowledgeable. She will push her team to be the best versions of themselves that they can be and she will never ask them to do more than she herself is already doing with her incredible work ethic. Shes a workaholic that any team can rally behind and a huge value to any company shes worked for.
    • Sams work background: Sam was the VP of Software Development at Chewy an ecommerce pet store with more than 100000 pet products and Rx pet medications. She was vital in helping them grow from a startup to where they are today and grew the development team from 6 developers to 120 in 2.5 years. She led multiple departments multiple locations and high scale development that covered endtoend ecommerce systems. She collaborated across IT departments and created a DevOps organizational structure across all teams. She even led the Agile Transformation and brought them from a startup style software team to a mature software team using Agile Methodologies using Scrum KanBan and ScrumBan. After Chewy she missed the smaller team she had at Chewy and wanted to help another startup grow. She then joined BEX Realty as their CTO and led a technical team similar in size to what she started with at Chewy. BEX Realty is a nationwide technologydriven real estate firm. She loved it there and loved her team but was recruited to take over as the CTO at eMed. This was a fantastic opportunity to not only lead this innovative SaaS startup in the healthcare space but to help save lives during the Covid pandemic. She has remained close with BEX and is their Technical Advisor when needed. She then became the CTO at eMed which is democratizing healthcare with a digital pointofcare platform for athome healthcare testing. They were focused on the global COVID19 pandemic and have provided tens of millions of virtuallyproctored athome COVID19 tests. They were trying to restructure post covid and they had plans to expand its technology to other use cases and common illnesses in the future. Their software and testing products could include drug screening lime disease sinus covid/flu strep throat etc. She ended up leaving there because they were restructuring and considering putting technology in maintenance mode. They have such potential and great products but they dont understand what they have and the talented people on their team.
  • Tarah Kendall (HR Manager): Her Linked In is She was a Branch Manager at Enterprise before coming to Carewell in 2021. She lives in VA and she is very nice.
  • Jonathan Magolnick (COO & CoFounder): His Linked In is Jonathan is an efficient analytic techsavvy business professional who obtained his MBA in May 2017. He has significant experience in contract negotiation sales and account management and has owned and operated a medical supply company since August 2015. He has business acumen with outstanding relationship building skills business development experience and exceptional writing and communication abilities that maximize organizational needs. Jonathan is recognized for critical thinking collaborative work processes and excelling in fastpaced environments while meeting time sensitive deadlines. He is bilingual in English and Spanish. He went to the University of Miami and got his MBA there. Then he was a sports staff writer and then worked at FOX Sports in add sales and programming & acquisitions. Hes been at Carewell since Aug 2015 and Cofounded the company with his wife Bianca.
  • Bianca Padilla (CEO & Cofounder): Her Linked In is She started this company with her husband Jonathan Magolnick. She went to NYU and worked in Private Equity and was a software engineer prior. CEO and cofounder of Carewell a familyfounded company that simplifies life for caregivers by providing personalized service compassionate content and expertvetted home care products. Graduate of NYU and the Disney Institute. Founder and ambassador of the Charlotte chapter of Aging 2.0. Miami native traveler foodie and reader of books about entrepreneurship leadership tech and comedy open to recommendations!
  • Ryan Martin: His Linked In is Hes a strong data guy and is leading the backend engineers under the CTO. He came over from eMed.
  • Daryl Altenhof: His Linked IN is Hes the Director of IT and came over from eMed. We placed him at eMed. Hes leading IT and doing infosec for now.
  • Andrea Wolfe (VP of Brand): Her LI is She lives in Austin TX. She was formerly the VP of Marketing at Chewy and has held marketing and brand leadership roles at Spreetail Outdoorsy and GameStop. She is an Ecommerce marketing executive leading brand marketing performance marketing growth marketing and customer experience teams. She develops online content to educate and engage audiences that leads to conversion and builds captivating social communities and brand advocate platforms. She has experience achieving maximum impact in changing growing decentralized cultures. She is a strategic thinker who can collaborate with a diverse set of stakeholders. Strengths Finder: Command Futuristic Intellection Positivity Includer. She loves dogs yoga eating plantbased foods (and BBQ) reading and travel. Specialties: advertising agency broadcast budgeting creative direction customer relations marketing merchandising sales strategic marketing QSR new business development consumer promotions direct marketing ecommerce retail

Original Job Description:

Staff Software Engineer Fulfillment Platform

Remote

Are you a datadriven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. Were looking for hardworking individuals committed to raising the bar and striving for impact scalability and simplicity. Build your career with Carewell a categorydefining business dedicated to making caregiving easier.

Our recruiting team will never ask for personal financial or identity information during the application or interview process. Please report any suspicious activity to us directly:.

The importance of hiring Staff Software Engineer Fulfillment Platform

As our Staff Software Engineer Fulfillment Platform youll play a pivotal role in streamlining our entire fulfillment process. Youll lead the building and maintenance of crucial services related to inventory supply chain and order fulfillment directly impacting the ability of caregivers to access the resources they rely on. This opportunity allows you to combine your technical expertise with a passion for supporting our community directly shaping the future of Carewells fulfillment infrastructure.

What youll do:

• Lead the building maintenance and optimization of essential fulfillment services including inventory management shipping order routing 3PL integrations Implementing many of the features yourself while building out the team.
• Become SME on our 3rd Part Systems to create scalable fault tolerant integrations
• Define the technical vision and roadmap for the Fulfillment Systems ensuring alignment with business goals operational efficiency and the needs of our caregiver community.
• Collaborate with product managers supply chain partners and stakeholders to understand and translate requirements into robust scalable and integrated solutions.
• Design develop and deploy microservices leveraging Google Cloud Platform (GCP) Typescript React and modern toolchains optimizing for performance and reliability.
• Work within existing Fulfillment systems that use PHP Laravel GraphQL and MySQL
• Oversee the entire software development lifecycle for assigned services including requirements gathering design development testing deployment and maintenance.
• Foster a collaborative and knowledgesharing environment within your team promoting code reviews continuous improvement and technical growth.
• Stay uptodate with the latest trends and technologies in supply chain management logistics cloud platforms and web development.
• Proactively identify and resolve technical challenges and bottlenecks within the Fulfillment Systems.
• Contribute to the overall platform architecture and infrastructure decisions considering integration with external systems and scalability requirements.
• Mentor and coach junior engineers helping them develop their skills and expertise in fulfillment systems development.

KPIs:

• Ontime delivery of highquality software
• Happy engaged and enthusiastic team members
• 99.9% Uptime on critical systems

What youll need:

• 10 years of experience as a software engineer with a proven track record of leading and mentoring teams ideally in a logistics or supply chain management context.
• 7 years of experience as a lead engineer or team lead demonstrating successful leadership skills and the ability to motivate and empower others.
• 3 years of experience specifically in building and managing fulfillment systems understanding their unique challenges and best practices.
• Indepth knowledge of Google Cloud Platform (GCP) including Cloud Functions Cloud Run Kubernetes and relevant services for highscale deployments.
• Expertise in Typescript and modern Javascript frameworks like React Feathers etc.
• Expertise with PHP Laravel and MySQL
• Experience with CI/CD pipelines and deployment tools like GitHub Actions.
• Familiarity with monitoring and observability platforms like DataDog.
• Experience with containerization technologies like Docker and Kubernetes is a plus.
• Excellent communication collaboration leadership and problemsolving skills.
• Ability to prioritize effectively manage multiple projects concurrently and meet deadlines in a fastpaced environment.
• Passion for building highquality software and a desire to learn and adapt to new technologies with a focus on efficiency and reliability.

What we offer:

• Competitive compensation
• Health Dental and Vision insurance
• Shortterm Disability and Life Insurance (100% employersponsored)
• Supplemental Life Insurance (employeesponsored)
• 401(k) Retirement Plan
• 100% Remote
• Generous paid time off and 6 paid holidays
• Employee discount

About Carewell

Carewell is a categorydefining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expertvetted products includes incontinence supplies wound care nutrition mobility aids and more all available at the s with fast reliable shipping. We are proud to have been recognized as one of the fastestgrowing companies in the US ranked on the Inc. 5000 and named one of the most customercentric companies in the world by Forbes in 2022. At Carewell we understand the importance of caregiving and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

As the number of older adults in the US grows the need for caregiving solutions will only increase. By joining Carewell you will have the opportunity to work in a space that is constantly evolving with new challenges and opportunities for growth. We are committed to being architects of our own success always striving to improve our teams partnerships and solutions to ensure impact scalability and simplicity. As a member of our team you will have the opportunity to collaborate with likeminded individuals using customer insights data research and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world Carewell is the place for you.

Learn more about us in the Carewell Newsroom.

Carewells mission is centered around creating a better world for care. We believe having diverse and inclusive teams is an integral part of carrying out that mission. Our increasingly diverse world is faced with complex care challenges that can best be solved through a diverse and inclusive workforce community of partners and stakeholders. Carewell is committed to equal opportunity and we welcome and encourage all walks of life to come learn grow collaborate and create a better world for care with us.

Remote Work :

No