Network Technician

Responsibilities:

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing removing or swapping equipment.
• Locating and or identifying network circuits and tagging the demark location.
• Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support.
• Adhering to the risk management processes including conducting walkthroughs work permits change management attending safety training; and reporting incidents.
• Comply with the Companys audit requirements information protection requirements security requirements and standards detailing physical access management and Company standards for operational excellence.
• troubleshooting and patching power cables;
• identifying a switch port location;
• pinging key Devices and performing DNS lookups
• troubleshooting installing and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages power status and hardware labels wherever Contractor is providing dedicated support or when Contractors technician is at the site
• assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling water leaks).
• Perform IMAC activities for end user business LAN and voice devices.
• Adhere to Company change management procedures and practices.
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g. hurricanes earthquakes etc.).
• Adhere to Companys Business Continuity Plans and Disaster Recovery Plans.
• Provide smarthands support for other telecommunications infrastructure including but not limited to:
  • Fiber optic and copper cable installation maintenance troubleshooting and repair (working with cabling contractor as required).
  • WiFi and BLE systems.
  • Microwave systems installation maintenance troubleshooting and repair.
  • Radio systems (HF VHF UHF 2way radar ) installation maintenance troubleshooting and repair.
  • VSAT installation maintenance troubleshooting and repair.
  • Cellularbased systems such as public and private 4G LTE 5G NBIIoT LTEM.
  • lpWAN (lowpower WAN) systems such as LoRaWAN.
  • Other IIoT/OT systems.
  • Deploy prewired solar panel / battery power systems at ground level low maintenance (visual) troubleshooting and repair.
  • IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV PAGA Intercom Fire/Intruder Alarm systems installation maintenance troubleshooting and repair (specifically for remote sites and offshore).
• Work cooperatively and collaboratively with and across other organizations to restore services. Includes but is not limited to:
  • Company Design and Engineering Teams.
  • Global IT Service Desk.
  • IT Operations Center (ITOC).
  • Telcos.
  • Managed service providers.
  • Company BUs.
• Support of IT/Telecoms requirements and activities for BUs Major Capital Projects (MCPs)) and Merger Acquisition and Divestiture (MAD) projects as guided and required by the network team.
• Participate as requested in Root Cause Analysis post incidents.