IT Project Coordinator

Summary:
At Client they are passionate about building software that solves problems. We count on our IT Site Reliability Leads to empower users with IT services solutions and operations essential to their daytoday productivity enabling them to pursue the Clients mission to save and sustain lives.
The IT Site Reliability Lead is responsible for ensuring that all IT services solutions and operations are being delivered with quality timeliness and reliability. This role will require a combination of technical analytical and problemsolving skills and work closely with IT and business leaders at the site at Global IT Centers and at locations around the world.

Essential Duties and Responsibilities:
Deliver site IT services in line with quality reliability and cost expectations.
Responsible for Margin Improvement project delivery.
Monitor site incidents and request tickets to ensure they are resolved within SLA and that the root cause is identified and addressed.
Ensure that critical site applications are available patched backed up and supported by business and IT owners.
Drive adoption of enterprise digital technologies methodologies and solutions.
Own the roadmap for site reliability improvements and synchronize upgrades patching and project efforts with site downtime windows.
Collaborate with supporting partners and IT teams including onsite support remote desktop support and TCS to maintain IT site reliability targets.
Develop and maintain site reliability targets that support the sites compelling business need (CBN).
Improve site digital literacy organization change management and IT updates as required to support enterprise initiatives.

Qualifications and Experience:
5 years of experience in manufacturing IT operations preferably leading IT programs and projects or leading an IT service or solutions team within a site.
IT software or hardware implementation experience.
Proven experience working across functions and levels to drive site level IT results.
Work in a multicultural and global environment.
Selflearner selfstarter.
Provide training and knowledge sharing.

Education and/or Experience
Bachelors degree in Computer Science Telecommunications or related field preferred or relevant work experience (Bachelors nice to have based on their working experience)
Understanding of Industry 4.0 and connected devices in the manufacturing space.

Purpose of this Role & Key Requirements / Day to Day life:

Looking for someone to work with project managers and coordinate with crossfunctional teams to manage manufacturing projects including Cisco networking engineering teams and IT teams. Specifically looking for someone with an IT background.

Top Skills

• Problemsolving
• Relationship management
• Technical software Skills (Such as IP address or networking)

The manufacturing industry is nice to have

Medical Devices Industry Experience: Not required

# of Years if required Experience: Min 35 have more in technical software understanding

Interview Process: Probably 1 round with the Manager

Hours of Operation: Normal

Travel Involved: No