QA Production Manager QA Digital Marketing

Job Title: QA Production Manager / QA Digital Marketing / QA Marketing
Location: Newark NJ 07102
Duration: 7 months Contract
LOCAL RATES: $72 Hourly (Locals and Hybrid Option)
REMOTE: $66 Hourly (Non locals and Fully Remote Option)

Key responsibilities include:
Endtoend QA of email and push notification campaigns including copy links and rendering across devices and customer types (current member prospect etc.)
Ensure customer lists criteria is correct and enforce segmentation best practices
Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time
Triage any issues and find quick resolutions to issues where the root cause may be an email push or customer segment built by the marketing operations team
Work with customer service and IT to address escalation issues bugs and support requests are addressed in a timely manner
Maintain an accurate and current QA checklist for marketing operations team members and business partners
Test and troubleshoot email templates to ensure the rendering of static and dynamic content
Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues
Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process findings and insights to understand trends
Drive efficiencies in campaign execution through QA process and improvements
Champion the QA process to ensure high campaign production standards define test procedures and modify to meet evolving needs

Basic Qualifications
Minimum of 25 years of experience in digital marketing or production
Expertise in managing and prioritizing multiple projects with a great attention to detail
Bachelors Degree in Business Marketing Communication Technology Field or related field of study
Strong organizational and communication skills with proven ability to handle multiple projects in a fastpaced environment and ability to collaborate with crossfunctional teams
Technically capable excellent communicator and a desire to improve processes
Strong analytical capability and a solid understanding of success metrics
Proficient knowledge of MS Office
Working knowledge and understanding of HTML

Preferred Qualifications
Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers)
Moderate to advanced HTML skills and a general understanding of email development
Moderate to advanced experience with Project Management tools such as JIRA
Basic SQL experience and familiarity with queries