Dynamics 365 Lead - Richmond VA Hybrid - Both Phone and In Person

Hope youre doing well. We have an open position for a Dynamics 365 Lead. Pl. see the details below and let me know your interest. If interested pl. share a copy of your resume along with your salary / rate expectations and the best time to reach you.

Role : Dynamics 365 Lead
Client: VDOT
Location: Richmond VA (Hybrid)
Job ID: 735763
Interview Mode: Both Phone and In Person

*Candidate must be able to work onsite as needed up to 3 days/wk
*Initial interview is webcam and may request InPerson Interview if needed

VDOT is looking for a D365 Lead to spearhead the deployment customization and management of Microsoft Dynamics 365 projects especially in the Customer Engagement (CE) module. This role involves leading the implementation and continuous improvement of the CRM system to enhance business processes. The ideal candidate will have a strong background in Dynamics 365 CRM solutions Dataverse and the ability to translate business needs into technological solutions.

Aid in the requirements gathering fitgap analysis design configuration implementation testing and support of D365 solutions.
. Serves as the primary point of contact and subject matter expert for all CRM development related issues concerns and needs.
Expertise in Dynamics 365 Customer Engagement Customer Service and Power Apps/Automate development.
Design develop new web components using .NET SQL Azure Power Platform (Dynamics 365 Power Apps Power Automate Dataverse) and C#.
Demonstrated experience in Microsoft Dynamics 365 customization configuration development deployment and usage.
Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions and work with system administrators and other IT resources to implement fixes.
Manage entity ownership; manage entity properties; understand system and custom entities
Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows workflow dialogs and custom actions.
Create business process flows; enable business process flows; work with steps stages and categories; work with multiple entities; use conditional branching; implement roledriven business process flows.
Strong knowledge of Microsofts licensing model for Dynamics 365 and Power Platform.
Adhere to best practices when implementing business solutions and define/refine a governance approach for the platforms use at VDOT.
Develop and disseminate documentation (requirements recommendations technical analysis etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for issue logging tracking and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
Contribute to improving our processes and policies within the Business Enablement Services program.
Preferred Experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator)