Account Director

Objectives:

Collaborate with executive-level management in the development of performance goals and long-term drive of sustainable financial growth. Achieve client satisfaction through forging strong relationships, providing quantifiable value and presenting a clear structure and roadmap for success.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Managing and retaining relationships with existing clients
• Provide consistent reporting, internal and external for key stakeholders related to your region
• Increasing client base
• Researching business opportunities and viable income streams
• Conduct research to identify new markets and customer needs
• Promote the company’s products/services addressing or predicting clients’ objectives
• Drafting and reviewing contracts
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Be the point/lead for your account, know everything, what makes them tick, markets
• Manage multi layer relationships with nominated accounts (duty managers, GH to VP)
• Strategic account management plans to ensure TAC growth with airline
• Provide support to airline as required, ensure you are their key/primary contact
• Negotiate with airline stakeholders to further expand TAC services
• Identify and map business strengths and customer needs
• Ensuring TAC is meeting all contractual requirement
• Provide weekly/monthly/yearly reporting based on client needs
• Look at any issues wholistically and provide a solution that is workable to client and TAC
• Report on successes and areas needing improvement
• Work with accounts department to ensure that accounts in designated ports are paid
• Identify markets where spend is high and work within team to manage ADR
• Ensure you are well versed in all things to do with airline, future plans, fleets, etc.
• Provide yourself as a secondary escalation point for all issues from ports outside of region
• Work within sales and suppliers to ensure new port roll outs are successful

Operational

• Provide operational support for day of operations
• Identify key demand periods and negotiate blocks
• Back your ops team, help them wherever possible
• Travel to ports and airline HQ as needed

Key Performance Indicators:

To be discussed and made specific to the role