L3 IT Support Technician

About Nebius AI

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023 the Nebius AI platform provides highend trainingoptimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider Nebius AI offers a variety of NVIDIA GPUs for training and inference as well as a set of tools for efficient multinode training.

Nebius AI owns a data center in Finland built from the ground up by the companys R&D team and showcasing our commitment to sustainability. The data center is home to ISEG the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list November 2023).

Nebiuss headquarters are in Amsterdam Netherlands with teams working out of R&D hubs across Europe and the Middle East.

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cuttingedge hardware. This allows all the layers of the Nebius AI cloud from hardware to UI to be built inhouse distinctly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscalercloud experience tailored for AI practitioners.

The role

Were looking for data center L3 IT technician to troubleshoot and solve data center IT hardware issues. Expert position its the bridge between L1/L2 support lines SRE/devops hardware RnD and vendor.

Youre welcome to work in our office in Amsterdam the Netherlands.

Your responsibilities will include:

• Solve the most challenging technical firmware and hardware related issues with servers involving indepth knowledge of system architecture network configurations and advanced troubleshooting
• Take charge of Problem management workarounds and solutions
• Create SOP documents and processes for working with IT hardware for L2 support
• Collaborate with L1 and L2 support Incident manager and R&D to improve our own produced hardware solve issues
• Improve support processes documentation and training materials
• Go to data center to localise issues get logs communicate with R&D and vendor

We expect you to have:

• Knowledge of data center server and network equipment
• Deep knowledge and practical experience solving issues with IT hardware
• Skills of repairing electronics at the component level (SMD)
• Advanced skills working with the Unix operating system and command line
• Experience with MS Excel (pivot tables formulas lists graphs)
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English

It will be an added bonus if you have:

• ITIL and/or PMI Certification
• Driving license type B
• Knowledge of Russian

Were growing and expanding our products every day. If youre up to the challenge and are excited about AI and ML as much as we are join us!