Customer Service Assistant with German

We are seeking a dedicated individual to join our clients team in a German speaking customer service role. This position does not involve phonerelated duties but focuses on handling incoming message requests from customers of a payment platform via chat and email.

Tasks

Your responsibilities will include:

• Responding to and resolving customer inquiries.
• Recording case resolutions in the contact center tool based on client communication.
• Ensuring that cases are resolved within the case life cycle.
• Escalating priority issues per client specifications to the immediate lead if applicable.
• Working both independently and within a team.
• Communicating effectively with internal and external contacts.
• Providing an exemplary customer experience.
• Meeting quality standards on all handled contacts.
• Following the schedule of work days and hours being ready to start working on time.
• Handling contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs.
• Considering any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
• Attending trainings.

Requirements

The ideal candidate should have:

• Upper intermediate German (B2) and fluent in English (B1) language skills both verbal and written.
• Previous experience in an outsourced customer service environment is nice to have.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.
• An optimistic friendly positive and selfmotivated personality.
• Ability to work in a team.
• Serviceoriented profile with a focus on problemsolving.
• Ability to work shift hours/ parttime (to the extent legally possible) adapting fast to change of prioritization.
• No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process.

Benefits

We offer:

• Paid startup training and professional development sessions.
• Shifts within the line operating hours 07:30 AM 12:30 AM from Monday to Sunday. 40 hours a week.
• Hybrid work (performance dependant) might be considered after initial 3 months of employment.
• Relocation support.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Teambuilding activities.

Employee Benefits:

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks dental vision prescription drugs mental health support and much more.
• OVP (Compulsory Health Examination): Full coverage.
• Development Opportunities: Advance your skills with DEXT our educational platform offering 5000 free courses practice platforms and certifications especially in cuttingedge technologies.
• Attractive compensation and allowances Basis role and experience.
• Annual Leave 4 calendar weeks of paid leave.
• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations wellness activities and great team spirit.
• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm providing you with the flexibility to manage your schedule effectively.

If you meet the above requirements and are excited about the opportunity to contribute to dynamic team we would love to hear from you. Apply today to embark on a rewarding career!