Customer Success Spe....
Customer Success Specialist
Posted on :
17-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-05-2024
Job Description
FuturHealth (FH) GPlans (GP)
2/3/24
Customer Success Agent
At GPlans and FuturHealth our Customer Service Team is dedicated to delivering an unparalleled
experience to our valued customers. Our mission is to embody excellence in service by providing swift
efficient and comprehensive solutions. We strive to be the beacon of reliability ensuring that every
customer interaction is characterized by clarity empathy and expertise. Our goal is not only to meet but
exceed customer expectations by resolving their queries concerns and issues on the very first call while
working with our provider network to solve all customer requests/issues.
Role
We are seeking sophisticated customer support agents who are committed to delivering exceptional
service and making a meaningful impact.
Responsibilities
Manage large amounts of incoming phone calls chats and emails.
Identify and assess customers needs to achieve satisfaction
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Build sustainable relationships and trust with customer accounts through open and interactive
communication
Cross communicate between OpenLoop in order to obtain specific information about customers
labs medication status visit status etc.
Ability to understand what teams handle what issues and accurately communicate
issues/problems/questions to get the correct information to assist patient.
Handle customer complaints provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
Follow communication procedures guidelines and policies
Assist patients in understanding payment structures including medication costs subscription
fees and any associated expenses.
Collect payments securely and efficiently adhering to established payment processing
procedures.
Coordinate and schedule appointments for patients with healthcare providers or program
specialists as needed.
Ensure that appointments are scheduled in a timely manner and accommodate patients
preferences to the best extent possible.
Proficiency in understanding all programs and extensions used.
Strong organizational skills and attention to detail to ensure accurate and efficient information
about a patients journey.
Requirements
Preferred qualifications:
FuturHealth (FH) GPlans (GP)
2/3/24
Experience as a Customer Support Specialist
Experience answering calls chats and emails.
Multitasking abilities
Fast learner and able to keep up with any updates/changes that happen throughout the week or
month.
Excellent communication and problemsolving skill
Familiarity with weight loss industry is a plus
Preferred qualifications: Experience as a Customer Support Specialist Experience answering calls, chats, and emails. Multi-tasking abilities Fast learner and able to keep up with any updates/changes that happen throughout the week or month. Excellent communication and problem-solving skill Familiarity with weight loss industry is a plus
Employment Type
Full Time
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