Operations Administrator

Responsibility

• Handle customers enquiries via inbound calls and email correspondences
• Escalates enquiries or issues to relevant departments and ensure proper followup
• Ensure quality customer service and maintaining good phone etiquette
• Provide customer support activities
• Manage and process sales agreement
• Schedule of all IoT device installation
• Assist with any administrative duties and perform any adhoc duties as and when required

Requirements

• Tertiary education with outstanding academic performance
• Experience in scheduling is a plus
• Proficient in English and Mandarin (to liaise with Mandarin speaking associates)
• Familiar with Microsoft Office applications
• Excellent communication and interpersonal skills
• Handson and a positive attitude
• Team player with a high level of energy and able to work independently

Remote Work :

No