Server Analyst - Intermediate

Project Name:
Vulnerability Remediation

Scope:
Reporting to the Team Lead Server Operations Technology and Innovation the Intermediate Server Analyst (Infrastructure) shall be responsible for daytoday operations within the Government of Alberta (GoA) Server Environment focusing on windows virtual server support activities.

The role is to assist in the daily operational support of a virtual server environment with a focus on a VMware virtualized hosting infrastructure.

Excellent customer focus and client service skills a proven ability to function in both individual and team environments and exceptional technical troubleshooting and problem resolution skills are desired.

The contracted resource must adhere to existing GoA policies procedures standards guidelines and practices.

Duties:
Responsible for proactively maintaining and improving the server core infrastructure functionality and to work within existing procedures and guidelines to meet client business requirements.

perform problem diagnosis troubleshooting and resolution.
perform hardware and OS installations migrations and/or upgrades.
plan for software and hardware upgrades and/or migrations.
develop and maintain documentation.
maintain operating systems and associated infrastructure software.
develop system related procedures.
provide cross training and knowledge transfer to other server team members on relevant aspects of hardware and software support.

Equipment requirements:
GoA will supply laptop or desktop

Working Hours:
Standard Hours of work are 08:15 16:30 Alberta time Monday through Friday excluding holidays observed by the Province
Work must be done from Edmonton or Calgary due to datacenter proximity.
It is anticipated the role will be 100% remote however in the event of an onsite meeting the GoA does not pay for travel to attend onsite meetings nor any expenses related to relocation commuting housing/accommodation food/drink.

Notes on Location:
There is a possibility the resource may be able to work remotely though must be available for onsite meetings when required. Onsite work would be approximately once every couple months depending on requirements on the project.

Incumbency:
Previously this role was filled by a contractor however for this and all other opportunities the Ministry seeks the best person to fill the role.

Standard Background check required
The Supplier shall prior to commencement of the Services provide the province on its request and at no cost to the province with criminal record checks.

Enhanced Background check required
A standard criminal record check will be required before we start the Enhanced Security Clearance process.
An Enhanced Security Clearance will be required for these positions which will be coordinated by GoA only for these positions.

Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews dates
will be held between May 27 to May 29 2024
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology:
Financial/Pricing: 20%
Resource Qualifications: 20%
Interview Process: 60%

ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.

EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

Yes/No Proposed resource must meet or exceed one of the following...

Other Eligibility for Enhanced Security Clearance Yes/No

Duration Experience provisioning and supporting VMware ESXi 7.0 ...

1 years

Yes/No Ability to work evenings and/or weekends and/or during block time/change windows outside...

Yes/No Proposed resource must work from within Edmonton or Calgary due to datacenter proximity.

Duration Experience using vCenter Server using HA and DRS.

3 years

Duration Industry experience working as a server support analyst supporting Windows 2019 or 2022.

2 years

Points Excellent verbal and written communication skills and ability to interact professionally...

5 (5 Expert) of 5 (5 Expert)

Yes/No Ability to learn quickly problem solve troubleshoot work independently and as part...

Yes/No Ability to manage stress and conflict.

Yes/No The ability to establish and maintain effective working relationships with team members...

Yes/No Able to participate in a 7/24/365 on call rotation.

Duration Experience automating tasks within Windows and vCenter...

1 years

Duration Experience deploying updates using a centralized patch management tool...

1 years

Duration Experience using HP OneView to manage...

1 years

Duration Experience using VMware Site Recovery (SRM)

1 years

Duration Experience with HP server hardware: C7000 blade...

1 years

Duration Experience with Service Now or alternative ticket...

1 years

Duration Hands on experience working in a complex environment requiring prioritization of ...

3 years

Duration Hands on experience working in a multiteam IT support environment providing ...

3 years

Duration Industry experience working as a server support analyst supporting Azure Stack HCI

0.5 years

Experience managing resource capacities in a VMware ESXi environment.

2 years