Front Desk Supervisor

What will be your daily pursuit:

Leading a culture of consistently improving guest service employee engagement and financial results for our clients.

This position requires relocation to Jasper Alberta.

Overview:

• Work in a dynamic culturally diverse team from around the globe
• Work experience in an iconic unforgettable and inspiring location
• Free access to our clients attractions for staff and family send a friend at half the price!
• Discounted hotel stays under our clients lodging offerings and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make lifelong friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at our clients other locations
• Access to one of the worlds most beautiful and iconic National Parks

Responsibilities: Reporting to the hotel manager the Front Desk Supervisor will provide leadership to a team of Front Desk and Guest Experience Agents that includes but is not limited to the following:

• Oversee scheduling and training of the front office team working closely with the Guest Experience Supervisor.
• Act as a Hotel Manager during absences afterhour emergencies and scheduled days off.
• Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00 a.m.3:00 p.m.) afternoon (3:00 p.m.11:00 p.m.) and overnight (11:00 p.m. 7:00 a.m.).
• Supervise the activities of hotel operations and report issues to the hotel management team for review and investigation.
• Effectively handle all guest complaints taking corrective action to prevent recurrence and convert the guest into a repeat customer.
• Provide team with tools and training to handle guest concerns and complaints in a consistent manner.
• Ensure all staff are thoroughly familiar with the hotels emergency procedures and in a state of preparedness for any emergency.
• Anticipate the needs of department leaders staff and arriving and inhouse guests.
• Enforces our clients policies work standards and disciplinary procedures.
• Coordinates staff events and development opportunities with the Hotel Manager.

Qualifications: The ideal candidate will possess the following knowledge skills and abilities:

• Excellent communication skills both verbal and written
• Able to work with minimal direct supervision
• Proven computer skills
• Experience inoffice procedures ordering materials and scheduling.
• High school or equivalent education required bachelors Degree or related technical school degree in hospitality preferred
• Two to five years of hotel experience including 1 year in a supervisory capacity
• All employees must maintain a neat clean and wellgroomed appearance per our clients standards

Work Environment:

• Beautiful. Youll work in iconic unforgettable and inspiring locations. Youll see amazing scenery and wildlife. Youll participate in team events and have fun!
• Independent. You spend your days in and around National Parks
• Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching and lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level but no document can anticipate every single task issue or project that could come up. We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully any person hired must be able to perform responsibilities as described. Our Client will make any reasonable accommodations to help a person with disabilities perform their job. This job is based in Alberta Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information: Our client is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics. Our client values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest however please note that only applicants selected for further consideration will be contacted. If selected for an interview please advise us if you require an accommodation.

Remote Work :

No