Administration Officer

• Attending to incoming calls and greeting clients
  
• Assisting in management of email inboxes
  
• Documents preparation for clients share registries nad goverments bodies
  
• Filing photocopying
  
• Database Management
  
• Assisting Manager and other staff as required
  
• Mail processing
  
• Respond to all client s queries and concerns in a timely manner including troubleshooting issues and escalating them in an appropriate manner.
  
• Uphold the highest level of customer service ensuring our clients receive seamless claims journey.
  
• Communicate key information in a clear and concise manner with special regard to managing client s expectations.
  
• Maintain client and customer satisfaction adhering to contract requirements and Service Level Agreements (SLA s).
  
• Following up clients.
  
• comunicate with share registries and goverment bodies
  
• Maintaining our system to track identify and follow up on outstanding actions issues and correspondence to determine appropriate actions making sure deadlines are met.
  
• Liaising with internal and external individuals/companies.
  
• Other associated admin tasks
  

Requirements

• 2 years experience in an administrative/office type role
  
• Ability to work both in a team environment & autonomously
  
• Professional presentation and wellmannered
  
• Excellent customer service and communication skills
  
• Experience and proficiency with Microsoft Office suite (mainly Word and Excel PDF)
  
• Excellent personal organization and time management
  
• Attention to detail
  
• High level of administration skills
  
• You must be confident enough to take phone calls
  

Language:

• English (Required)
  

Benefits

The role is permanent based in Aspley QLD 4034.

Work Remotely

• No
  

Job Types: Fulltime Permanent

Salary: $60000 $64999 per year

Schedule:

• 9am to 5pm
• Monday to Friday