Sr Platform Operations Analyst

Hybrid (24x onsite/month in MOA Pasay) Night shift

Qualifications

• College Degree in Computer Science Economics Mathematics or Business Administration
• 2 years of data analysis & data processing experience
• Strong mathematical and analytical skills
• Advanced Microsoft Excel (Power User) Access and PowerPoint are required (2 years of VBA working knowledge is a must).
  • Must be an expert in Pivot Tables and advanced nested formulas
    Computer skills: MS SQL and VBA for Excel and Access are required
• Has experience in clientfacing roles
• Experienced in detailed operational data reconciliation
• Experienced at capturing and analyzing relevant data for formulating recommendations
• Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools
• Excellent written and verbal communication and the ability to work with customers
• Multitasking and deadline orientation are essential
  Ability to work in a fastpaced dynamic environment
• Dependability and the ability to maintain utmost confidentiality in dealing with business information
  

Job Description:

• Collect and document business requirements for projects including training on support activities for operational process and business improvements/automation efforts.
• Facilitate process workflow modeling to collaborate on process improvements automation capabilities and clearly defined endtoend use cases.
• Develop implement and execute operating procedures
• Identify issues and risks and participate in problem resolution
• Bring inconsistencies and problems to the attention of management.
• Work closely with Client Service Operations Enterprise and other internal Customer departments.
• Review data sources and reporting for accuracy and completeness.
• Utilize Microsoft Office and other data management applications to automate reporting and analysis.
• Conduct data acquisition prep and analysis as a business need arises.
• Assist in implementing and tracking key performance indicators (KPIs).
• Design and develop and assist in preparation of recurring and adhoc analyses/reports.
• Ensure data integrity for all standardized and customizable reporting.
• Evaluate/design new and existing macros queries dashboards and report/automation logic.
• Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.

Remote Work :

No