Customer Experience Agent Japanese-speakingnight shifts

As aCustomer Experience Agent youll be an essential member of the Customer Experience Team providing an unbeatable experience for our clients. Youll provide a service that exceeds our customer expectations taking ownership and ensuring queries and issues are resolved on the first contact.

Working at our company means working at a young international and fastpaced iGaming and technology companythat offers an ideal workplace for those who want to impact an organizations growth and are craving responsibilities. It also means having lots of fun

Your daily tasks will be

• Answering customer queries via chat and email and support tickets in fluent formal Japanese;
  
• Investigating escalating and resolving customer cases;
  
• Meeting Companys policies delivering a positive experience for customers;
  
• Collaborating with other teams and external partners;
• You provide feedback to various departments to improve the customer journey and concerns regarding our services; Public discussions are done in English as the main language in the company;
• Take charge of activities and initiatives dedicated to fostering ethical and socially responsible practices during customer interactions;
  
• Mentoring and supporting your colleagues in their daytoday tasks;
  
• Being an active voice for the best customer experience inside the company.
  

What we expect from you

• Fluent in written and verbal Japanese and English;
  
• Excellent communication skills with an eye for detail and a proactive approach;
  
• Ability to learn and adapt quickly based on updated processes or toolsets;
  
• Techsavvy highly skilled with computers and new technologies;
  
• Previous experience managing demanding customers;
  
• Ability to remain focused on main tasks in stressful scenarios.
  

What will you find at Yolo Group

• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund Yolo Investments
• Focus on your wellbeing via monthly sports compensation inhouse gym and relaxing sleeping pods in our HQ 3 health days per year supporting mental health through Siffi and private health insurance
• Celebrating together! Birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Comfortable offices with its own cafeteria in HQ plenty of fruits snacks drinks and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group
• Free parking at the office (on a firstcome firstserved basis)

If you feel excited but want to hearmore dont hesitate toapply and we will sort everything out as we go!

Yolo Group brings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of 1000 Yoloers from 60 different nationalities around the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.