Spa Therapist

• Perform massage and treatments while maintaining the client's comfort at all times.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation.
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
• Ensure spa operation follows SOP guidelines and regulations.
• Handle customer complaints and therapy queries
• Actively up sell all the appropriate Spa, retail and fitness services to the guests.
• Control the stock and inventory for therapy products and spa consumables.
• Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
  

Qualifications

Your experience and skills include:

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Calm nature that will enhance the relaxation and rejuvenation of the guests.
• Diploma or Certificate in Massage Therapy.
• Experience and certification in one of the Spa disciplines of fitness or therapy preferred...
• Ability to focus attention on guest needs, remaining calm and courteous at all times.