Senior Customer Serv....
Senior Customer Service Representative
Posted on :
16-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2843148
On behalf of one of its clients in the Aerospace industry the French Chamber of Commerce is looking for a Senior Customer Service Representative.
Main responsibilities:
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management preparation of proposal quoting payment matters liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission such as imminent AOG expedition of specific order delivery discrepancy quality complaint etc.
f) Reply to customers queries and quotations.
g) Review of customer s sales and repair orders.
h) Process and acknowledged customers orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up communicate targets achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs in compliance with SEDSA strategy and customer s expectations.
n) Monitor analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health safety and environment (HSE) regulations as prescribed by law and company s policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
Requirements
a) Degree holder in engineering or business administration with 35 years or Diploma/O Level with 510 years in a commercial business or sales & marketing role in the Aerospace industry.
b) Wellversed in ERP software preferably SAP B1.
c) Excellent verbal written presentation and computer skills (Word Excel and PowerPoint)
d) Excellent interpersonal and communication skills able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) A team player capable of interacting with internal and external (customers) stakeholders
a) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry. b) Well-versed in ERP software, preferably SAP B1. c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint) d) Excellent interpersonal and communication skills, able to interact with people of all levels e) Good commercial knowledge of the aviation industry. f) A team player- capable of interacting with internal and external (customers) stakeholders
Employment Type
Full Time
Key Skills
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