Emergency Services Representative German Speaker
Emergency Services Representative German Speaker
Posted on :
16-05-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
16-05-2024
Job Description
WORK TYPE
- OnSite (Work from home 10% of the time)
DUTIES AND RESPONSIBILITIES
- Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
- Asses situation and share information with precision
- Display great attention to detail while handling several communication tools simultaneously
REQUIREMENTS
- Native/C1 in German both oral and written Fluent in English (at least B2 level)
- Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
- Proven experience in emergency response and/or working in a highpressure emergency communication center environments would be preferred
- Emergency dispatcher Healthcare (Nurse Doctors...) Military Firefighter Police Flight Dispatcher or Security experience
- Active tangible experience for more than 6 months regarding emergency situations with customers especially by phone
- Demonstrated capacity to liaise with customers punctually is essential
- Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
- Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
- Full working proficiency with MS Office is necessary
- Sound knowledge of laws protocols and compliance within an emergency services environment is preferable
- Agility with rotating scheduling which can include days nights and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
- Holder of a recent in a CPR certification can be an advantage
- Any prior experience in emergency fire or police dispatch will be considered as beneficial for this role
- An ability to work from home about 10% of the time is required
OFFER
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Full relocation support
- Guidance and tools to reach your full potential
- Shifts changing biweekly: 7:00 AM 3:30 PM 9:00 AM 5:30 PM. 3:00 PM 11:30 PM 11:00 PM 7:30 AM information about the shifts provided a month earlier excluding occasional last minute changes
- up to 5000 (dont disclose) holiday allowance
- NDA please be discreet when representing DKR. Lateness etc. during training wont be tolerated.
- 10% of the time will be remote
Remote Work :
No
Employment Type
Full Time
Key Skills
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