Front of House Coordinator

Job Title : Front of House Coordinator

Location : London

Contract Type : Full time Shift Pattern: 8:30am5:30pm

Salary: 3032 DOE

Overview:

This is a fulltime role based in London for a highprofile Client. We are looking for the most vibrant exciting enthusiastic candidate. We want team members to be outgoing customer focused always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a MultiSkilled Team in delivery an excellent customer experience whilst ensuring all services are delivered to contract and legal requirements.

Key responsibilities :

• Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
• Greeting guests and contacting their hosts to arrange pick up.
• Support Access Control Management creating passes for new starters managing visitors contractor passes.
• Liaising with HK team to ensure kitchen stock is accurately tracked.
• Tracking reactive completion liaising with onsite engineer and building engineer
• Logging all reactive jobs on Elogs CAFM system for onsite engineer
• Responsible for ordering feminine hygiene products for site.
• Monthly audit of First aid kits and grab bags
• Purchasing and maintenance of H&S equipment on site including tracking of on and offsite allocation and stock levels
• Man door & intercom maintaining front door security 08.3017:30
• Liaise with EAs to ensure each meeting requirements are met.
• Manage incoming post / parcels and courier bookings for outgoing shipments.
• Manage London office inbox calendar and Slack channels.
• Support event setup and planning when required.
• Booking all dogs into office ensuring policy is adhered too.
• Some financial duties may be required i.e. PO/Quote raising.
• Responsible for arranging training Fire Marshals and First aider.
• General Porter duties
• Assisting with meeting room bookings
• Answering and forwarding phone calls / screening calls
• Logging any accidents incidents near misses on site via Pareto portal
• Supporting the wider Pareto team with any other task
• Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.
• Action ad hoc guest and employee request
• Any other duties required by the client.

Experience and knowledge:

• Excellent communication coaching and feedback skills.
• Experience in a fastpaced environment.
• Proven experience in a customer service environment.
• PC literate and competent in all relevant Google applications i.e. Google docs Sheet Google slides GCalendar and Drive

Key Skills:

• Good Communicator
• Client focused Skills
• Able to work on own initiative or as team player.
• Adaptable to various duties of the post
• Confident and courteous manner both in person and on the phone
• Commitment to customer care
• Cultural sensitivity and awareness