Customer Relationship Representative
Customer Relationship Representative
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Job Description
Preparation of quotations against FSE and customer requests or tender request.
To work closely with the Field service team Supply chain and other service coordinator.
Responsible to initiate the renewal process of Service Contracts in time.
Responsible for warranty conversion (Service contract after expiry of warranty) in time.
Ensure Contract Customer Data in SAP and other references or systems is always up to
date and Accurate.
Coordination with the legal department and field team for getting acceptance/approval on
Terms and conditions.
RFQs Quotations Agreements Tender documents etc.)
Follow up with customers for Service business on Maintenance contracts and spare parts
and other service enquiries.
Handling customer requests and follow up for PO and payments.
Ensure contracts are invoiced timely and follow up unpaid invoices.
Office Administrative activities
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
