ServiceNow Technical Architect Telecom Industry

Role

ServiceNow Technical Architect (Telecom Industry)

Total Experience

10 years of ServiceNow Experience with 57 years of Technical Architect role

Location

Remote USA

Job Description:

ServiceNow Technical Architect (Telecom Industry)

Position Overview:

We are seeking a highly skilled and experienced ServiceNow Technical Architect with expertise in the telecom industry. The ideal candidate should have indepth knowledge of ServiceNow modules particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management). As a Technical Architect you will play a crucial role in designing and implementing ServiceNow solutions for our telecom clients ensuring efficient and effective telecom service delivery and customer satisfaction.

Responsibilities:

1. Architect and design ServiceNow solutions tailored specifically for the telecom industry leveraging TNI (Telecommunications Network Inventory) and CSM modules.
2. Collaborate with crossfunctional teams including business stakeholders developers and project managers to gather requirements and translate them into ServiceNow solutions.
3. Provide technical leadership and guidance throughout the entire project lifecycle from solution design to implementation and deployment.
4. Conduct a thorough analysis of existing telecom processes and workflows identifying areas for improvement and automation using ServiceNow.
5. Develop and configure ServiceNow modules custom applications and integrations to meet telecom industry requirements.
6. Ensure the scalability performance and stability of ServiceNow solutions optimizing system resources and configuration settings.
7. Conduct thorough testing of ServiceNow configurations and customizations ensuring highquality deliverables and adherence to industry best practices.
8. Collaborate with the ServiceNow development team to resolve technical issues troubleshoot system defects and ensure smooth system operation.
9. Stay up to date with the latest ServiceNow features modules and industry trends proactively recommending enhancements and improvements to existing systems.
10. Provide technical expertise and guidance to the telecom support team assisting with troubleshooting and problem resolution.

Requirements:

1. Proven experience as a Technical Architect in the telecom industry with a strong focus on the ServiceNow platform.
2. Extensive knowledge and handson experience with ServiceNow modules particularly TNI (Telecommunications Network Inventory) and CSM.
3. Solid understanding of telecom industry processes workflows and best practices.
4. Proficiency in ServiceNow scripting languages (JavaScript Glide Jelly) integrations (REST SOAP) and web technologies (HTML CSS).
5. Strong problemsolving and analytical skills with the ability to translate business requirements into technical solutions.
6. Excellent communication and interpersonal skills with the ability to effectively collaborate with crossfunctional teams and stakeholders.
7. ServiceNow certifications such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM) are highly desirable.
8. Experience with other ServiceNow modules such as IT Service Management (ITSM) and IT Operations Management (ITOM) is a plus.
9. Ability to work in a fastpaced and dynamic environment managing multiple projects simultaneously while meeting deadlines.

Regards

Sunny Kumar

Account Manager

TekisHub Consulting Services

1000 N West Street Suite 1200 Wilmington DE 19801

(O) x 406 (D)