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JOB SUMMARY
Our client a well reputable premier resort destination in the heart of Lilongwe City is currently seeking an experienced Human Resources Manager to join their dynamic team. As the HR Manager youll be a key member of the Executive Team reporting directly to the Chief Executive Officer.
Your primary focus will be to oversee the daily operations of the Hotel.
Responsible for all aspects of the hotel guiding the business and entire team to thrive. Oversee the daytoday operations managing the sales revenue and marketing. Responsible for developing a team can deliver in keeping with the companys vision mission and policies. We look forward to welcoming you to the team anticipating the incredible impact youll have on our clients business!
RESPONSIBILITIES
Duties and Responsibilities
Organize coordinate and oversee the efficient and effective operation of the entire establishment.
Tour and inspect property on a daily basis and monitor for property cleanliness safety and security quality control and exceptional service.
Regular site inspection and preventative maintenance walkabout to ensure the property is always in excellent state of upkeep.
Upholding the guidelines provided by management and ensure that all staff adhere to the set rules regulations and guidelines.
Organizing and coordinating the use and rental of the establishments spaces for accommodation meetings conferences social events weddings parties etc
Ensure regularly scheduled processes such as stocktaking are carried out accordingly and effectively.
Regular meetings with heads of department and communication with all employees
Ensure the establishment is fully compliant with all relevant statutory and local authority regulations such as health and safety in respect of the operation of establishment as a business and employer.
Prepare and implement standard operating procedures (SOP) for every department.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise group bookings
Assisting with serious complaints.
Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures.
Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
2.Customer Service and management
Be highly visible and interface with guests on a regular basis to obtain feedback on qualityofservice levels and overall satisfaction.
Personally involved in resolving guest complaints to ensure high level of guest satisfaction.
Set service recovery measures to address customer complaints and rectify customer service issues.
Maintain and instil a culture of warmth and welcoming to guest ensuring the highest level of treatment and customer service to customers clients and guests.
Instil a culture of topnotch guest or customer care standards.
3. Financial Administration and Revenue increase
Responsible for monthly and weekly revenue/expense forecasting.
Participate in preparing annual revenue and expense budgets.
Ensure the management team have set targets in terms of cost control sales and gross profit.
Monitor adherence to cost control measures and budgets.
Analyse month end reports that should include accurate financial statements guest comments surveys and marketing activity reports.
Monitor daily sales report and monthly revenue report including costs/expenses.
Formulate a marketing plan to increase the market share through outside sales and promotions familiarization visits (site inspections) sales calls and attendance of tourism expos or trade shows.
Participate in preparing annual revenue and expense budgets.
Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
Identify business growth opportunities and prepare relevant strategy to harness such opportunities.
Supervise cashiering activities during shift including:
1) Cash handing and banking procedure
2) Dealing with irregular payments
3) Instructing staff in credit policies and facilities
4) Instructing staff in cash security procedures
5) Carry out debtor control
6) Supervise the cashiering system.
4. Training
Working with Operations manager to ensure the departmental performance of staff is productive. Duties include:
Conduct onthejob training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member.
Provide input for probation and formal performance appraisal discussions in line with company guidelines.
Ensure new staff attend Corporate Orientation within the first month of hire.
Coach counsel and discipline staff in breach of hotel policies and departmental procedures providing constructive feedback to enhance performance.
Employee Management and development
Monitor employee performance through appraisals and develop them through training where necessary.
Motivate staff and instil the spirit of teamwork for optimal customer service and guest satisfaction.
5. Events coordination and Management
Create events packages for Weddings Birthdays Dinners and Picnics
Ensure proper coordination and management including but not limited to:
Scheduling of events
Ensuring staff coverage during events
Ensure adequate and advance ordering of supplies.
EDUCATION
BSc. in Business Management Hospitality or related field
SKILLS AND EXPERIENCE
Five years Hotel management experience in a medium to large corporation
Experience in hospitality accommodation and resort are a PLUS.
Excellent communication and customer care skills.
Strong written and communication skills required with an understanding and ability to work in a multicultural environment.
Ability to manage conflict at work and should be a patient listener.
Adept problem solving.
Strong organizational skills
Attention to detail.
Ability to manage all aspects of hotel operations.
Analytical abilities
Ability to think strategically coupled with good understanding of the hospitality/tourism industry.
CHARACTERISTICS
Knowledgeable and accomplished professional with the ability to build credibility and trust at all levels of the organization.
Ability to work collaboratively and build cohesive professional teams.
An energetic leader committed to making a difference.
A leader of people and a builder of dynamic skilled teams.
Professional approachable and customerservice oriented.
Leads by example energized by a challenge and will roll up the sleeves when required to get the job done.
Commitment to adding value to the organization with a practical view of the big picture.
Note: We review CVs and schedule interviews on a rolling basis.
Salary: MK750000/Month gross
Start date: As soon as possible.
Full Time