Quality AssuranceMystery Caller Agent

Prioxtel Virtual Solutions is currently seeking agents for Quality Assurance Specialists.

Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a parttime opportunity!

You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases commitments or provide personal information.

You will set your own schedule so you are able to work anytime that fits YOUR schedule.

Responsibilities:

• Successfully complete a test call
  
• Call all companies provided via assigned lists
  
• Evaluate the level of customer service provided by answering representative
  
• Document detailed information of overall experience
  
• Complete review submission form prior to the required deadline
  
• Ensure that form is free of errors and misinformation
  

Pay Rate:

Requirements:

• Minimum 6 months customer service experience preferably call center related
  
• Moderate level of computer knowledge
  
• Ability to work with minimal supervision
  
• Must be selfdirected and selfmotivated
  
• Strong listening skills
  
• Accuracy
  
• Efficiency
  
• Excellent written and verbal communication skills
  

Technical Requirements

• Active Phone line (mobile or landline)
  
• Mobile Device capable of downloading applications
  
• CPU (Intel or AMD) 2GHz processor (or equivalent)
  
• Resolution of 1280 x 720 (720p) or greater
  
• Internet Explorer 9.0 or higher