Customer Support Age....
Customer Support Agents - Norwegian Speaking
Posted on :
15-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-05-2024
Job Description
Req ID : 2839279
We are looking for Customer Support Agents Norwegian Speaking to join our clients team. As a Customer Support Agent you will play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces ensuring compliance with company guidelines and countryspecific laws. By doing so you contribute to a secure online space for users to interact with each other.
ABOUT OUR CLIENT
Our client is a leading provider of products and services for content security and moderation to online marketplaces and is located in Qormi Malta.
DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries via email on all topics related to the online marketplace by maintaining a positive empathetic and professional attitude towards the customers.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
EXPERIENCE KNOWLEDGE AND SKILLS
- No previous experience is required.
- A strong PC skills have the ability to learn to use new computer tools.
- A strong reading and writing skills in Norwegian.
- Basic to conversational English skills.
- Good communication skills.
- Possess strong analytical skills together with decisionmaking skills attention to detail and empathy when dealing with customers.
- Professional attitude attendance attends work on time able to work autonomously meet deadlines follow procedures and instructions.
- Passionate about making a difference.
WORKING TIME
- The working hours are 40 hours per week 8 hours per day with thirty minutes unpaid lunch break.
- This is a rotational shift based role. Our client operates 365 days a year (weekends and public holidays).
- Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight however these times could also vary if cover is required during other periods between 07:00 and midnight eg. 11:00 to 07:30 with two days off during the week.
- During the training period in the office the candidates will work Monday to Friday morning shift 07:00 to 15:00.
SALARY AND BENEFITS
- Competitive salary.
- Hybrid working.
- Possibility to extend leave while working from abroad within the EU (up to 2 weeks).
- Team performance bonus received twice a year based on team performance.
- Development and career opportunities.
- Free transport to the office from certain areas in Malta.
- Free private health insurance cover (after probationary period).
- Free annual eye test.
- Discounts for gym membership taxi services.
- Free English course.
- Work from home allowance.
- Flight cost reimbursement of up to 200 after the employee has passed their 6 month probationary period.
- Our client will pay 5 days of accommodation in a hotel which can be extended further upon authorisation if the employee can t find accommodation within the first 5 days.
If you meet the requirements and feel that this position is a fit for you do not hesitate and apply for this role today!
ABOUT IRIS THAUMAS
IRIS THAUMAS LTD is certified to ISO 9001:2015; licensed Employment Agency/Employment Business (EA #181); and Certified SRPS (MLC 2006 SRPS).
Employment Type
Full Time
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