Senior Network Operation Centre NOC Engineer Lekki Internet Services

Job Title:

Network Operation Centre (NOC) Engineer

Department/Unit:

Technical Department

Reports to:

Chief Information Officer (CIO)

Internal Relationships:

Management Team

Customer Care Team

Technical Team

External Relationships:

Vendors and Partners

Clients or Customers

Job Summary

As a NOC Engineer you will be part of a dynamic team responsible for maintaining the organizations network infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the network. Strong technical skills attention to detail and the ability to work under pressure are essential for success in this role.

Job Responsibilities Key Result Areas

Network Monitoring and Maintenance

effectively monitoring the organizations network infrastructure

ensuring network availability performance and reliability.

proactive monitoring identifying and resolving network issues

conducting routine maintenance tasks and implementing preventive measures.

Ticket Management and Troubleshooting

Promptly responding to network issues troubleshooting issues and resolving them as per given SLA.

Accurately diagnosing problems

Coordinating with relevant teams for resolution

Documenting ticket details and resolutions.

Network Performance Optimization

Optimizing network performance by analysing network metrics

Identifying bottlenecks or areas for improvement and implementing necessary changes or optimizations.

optimizing network configurations capacity planning and implementing performance enhancement measures.

Documentation and Reporting

Accurate and uptodate documentation of network configurations issues changes and resolutions

Maintaining network diagrams

Documenting standard operating procedures

Generating reports on network performance

Ensuring compliance with documentation standards.

Collaboration and Teamwork

Effective collaboration and communication with crossfunctional teams stakeholders vendors and customers

Clear and timely communication of networkrelated information

Providing technical support and guidance and fostering positive working relationships.

Requirements

Skills: Possesses expertise in networking technologies network monitoring and troubleshooting incident management network equipment network security and excels in communication and collaboration.

Knowledge: ISP technologies internet protocols traffic engineering data centre operations SLAs documentation and reporting as well as industry standards and best practices.

Key Performance Indicators

• MTTR as per SLA
  

Network availability

Online ticket closure

Internal projects (backhauls router BTS installation)

Education and Experience

Education

Certifications such as CCNA CCNP or equivalent are preferred

Bachelors degree in computer science information technology or a related field.

Experience

Proven experience as a NOC Engineer or in a similar network operations role.

Strong knowledge of networking protocols such as TCP/IP DNS DHCP SNMP etc.

Proficiency in network monitoring tools and technologies such as SNMP monitoring systems packet analysers etc.

Familiarity with network equipment including routers switches firewalls load balancers etc.

Understanding of network security principles and best practices.

Ability to analyse and interpret network traffic and logs to diagnose issues.

Excellent problemsolving and troubleshooting skills.

Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Benefits