Regional Operations Manager

If youre passionate about elevating the Security & Protection industry and committed to executing your role with purpose. We invite you to join the ARDENT Team and contribute to our mission. We are not looking for individuals who meet standards we re looking for professionals who set them. Come be a part of a team where your Passion Purpose and Professionalism are celebrated and rewarded.

ARDENT s Regional Operations Supervisor hold a key leadership position and are responsible for aligning field operations and team performance with our mission of Professionalizing The Security & Protection Industry.

Salary: $42 000 $48000 plus bonus

Bonus: We offer performance bonuses annually. These bonuses are directly tied to the total number of manhours you oversee in your designated region. This structure is specifically engineered to incentivize not just accountability and performance but also to encourage an entrepreneurial mindset. The more effectively you manage client accounts the greater your earning potential through our bonus system.

Benefits:

• Flexible Working Hours

• Paid Time Off*

• Professional Development

• Performance Bonuses

• Employee Recognition Programs*

• Medical Dental Vision (Pending)

Skills :

Leadership and Team Management:

• Act as a role model and mentor instilling values of honesty integrity and respect in your team.

• Define and establish performance goals for Supervisors and Security Officers.

• Create an environment that fosters both personal and professional growth.

Operational Excellence:

• Foster a culture of continuous improvement aligning team performance with company values and client expectations.

• Implement SOPs that meet client expectations and ensure SOPs and are diligently followed.

• Plan and coordinate security measures for specialized events and emergencies.

• Manage the scheduling of security personnel to ensure adequate coverage for all client accounts.

• Streamline operational processes for increased efficiency and effectiveness among Supervisors and Officers.

Client Relations:

• Cultivate and maintain strong relationships with clients through consistent and transparent interactions.

• Uphold the highest standards in service delivery to build and maintain client trust.

Financial Management:

• Oversee payroll processing for your region ensuring timely and accurate compensation for all team members.

• Monitor operational budgets ensuring efficient resource utilization.

• Coordinate with the finance department for budget planning and expense monitoring related to security operations.

Quality Assurance:

• Ensure that Security Officers on the ground know what they are supposed to know have what they are supposed to have and do what they are supposed to do.

• Review incident reports and feedback for quality control and continuous improvement.

Strategic Planning:

• Continuously focus on elevating the performance and efficiency of supervisors and security officers.

• Develop and implement actionable strategies that enhance operational excellence.

Logistics:

• Oversee vehicle maintenance schedules and ensure all equipment inventories are adequately stocked and in good condition.

• Conduct regular inventory checks for gear and uniforms coordinating maintenance and replenishments as necessary.