Pensions Case Handler

This is a remote position.

THE ROLE

We are currently looking for a Case Handler to work in a result orientated qualitycontrolled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a highquality team helping a major financial service provider as part of a Pensions Review Project.

• Review data and evidence gathered in line with the scope of the customer complaint to assess suitability/ eligibility
  
• Identify evidential gaps and request required information
  
• Where required liaise with relevant 3^rd parties via phone
  
• Calculate compensation due to eligible customers using prescribe calculation tools in line with process procedures and COMP rules
  
• Produce required response and outcome letter
  
• Work with a claims management workflow system
  
• Ensure data protection remains a focus
  

EXPERIENCE / SKILLS REQUIRED:

Essential

• Minimum 6 months case handling experience working Defined Benefit transfer claims
  
• Experience of dealing with customers in a regulated environment (Pensions preferable)
  
• Skilled in applying detailed and documented processes to individual claim scenarios.
  
• Ability to demonstrate decisionmaking using a holistic approach
  
• PC skills (Word and Excel)
  
• Strong literacy / numeracy
  
• Excellent attention to detail and accuracy
  
• Ability to work to demanding deadlines (workflow & time management)
  
• Ability to attain and maintain specified quality and production targets
  
• Ability to work independently & as part of a rapidly changing team
  
• Demonstrate an ability to work with honesty integrity and trustworthiness
  
• Maintain high standards of professionalism and competence
  
• Good communication skills
  
• Good letter writing skills
  
• Good telephony skills