Production Support Engineer

Strong experience in Linux Unix shell scripting

Strong experience troubleshooting Java and C based application

Must have experience in middleware technologies e.g. CORBAAIX MQ File transfer

Experience in L2/L3 Incident management and release management.

Experience of handling legacy and complex applications

7 Years

Coordinate with System Administrators and Infrastructure Teams to Install Applications/Software

Data centers backups etc. Working with onsite and offshore teams system alerts monitoring etc.

Environment setup and release management as per Block point requirement

Disaster recovery

Admin experience of passwords permissions

Create long range disaster recovery

Customer feedback survey

Manages and monitor system performance. proactively monitor the Platform to ensure secure services with minimum downtime

Sets up and maintains documentation and standards

Performance analysis and tuning Best practices implemented on current system

L2/L3 ticket support

Troubleshooting and Issue resolution within SLA.

Coordinate with other applications SMEs to troubleshoot

Support Major incident management

On call support