Senior AWS Connect E....
Senior AWS Connect EngineerDeveloper
Posted on :
14-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2835708
Please Note:
- Selected candidate must reside within two (2) hours of the clients Headquarters in Woodlawn MD
- Selected candidate must be willing to work onsite at least 2 days a week.
Position Description:
- Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering review and document requirements.
- Design and develop solutions within the ServiceNow environment.
Key Required Skills:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.
Requirements
Basic Qualifications:
- Bachelors Degree in Computer Science Mathematics Engineering or a related field
- 7 years of experience working with large enterprise framework
- 7 years of handson experience working with AWS Cloud platform
- 3 years of handson experience working with Amazon Connect
- 3 years of experience using Node.js Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
Required Skills:
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) SkillBased Routing Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
Desired Skills:
- Adept at working independently but also in a team environment.
- Demonstrated experience delivering technology solutions in a fastpaced deadline driven enterprise environment.
- Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems.
- Prior Federal government experience.
- Selfstarter highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
Basic Qualifications: Minimum knowledge, skills, abilities needed. Bachelor s Degree and 7 years of work experience, Master s Degree and 5 years of work experience, or 11 years of relevant experience in lieu of a degree. Must possess the F5 Certified Technology Specialist or Solutions Expert Level Certification. Seasoned industry professional with 3 -5 years of hands-on server load balancing experience in medium to large enterprise networks. 4 year of experience with network connectivity for physical and virtualized servers. 4 year of Experience installing and configuring network equipment such as routers, switches, firewalls, etc. 4 year of experience with the communication network using TCP/IP protocol. Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis. Must be able to obtain a Position of Trust designation Preferred Qualifications: Candidates with these skills will be given preferential consideration. Passed VMWare Data Center Virtualization or End User Computing examination Passed Cisco CCNP Certification Prior hands on experience with Cisco networks Knowledge of networking protocols such Domain Name Server (DNS), Simple Network Management Protocol (SNMP) Knowledge of IP routing protocols and implementations
Employment Type
Full Time
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