French Speaking Technical Support Advisor

• Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do
  
• Accurately capture and retain data from customers on product enquiries and faults into the company systems enabling replacements to be issued within agreed department SLA
  
• Understand people and can effectively manage expectations over the phone and via email and social media
  
• Provide first line support and advice to customers using FireAngel products
  
• Achieve department KPI s targets ensuring the customer service levels we provide are to the correct standard
  
• Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products product modifications processes and regulations
  
• Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
  
• Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
  

Requirements

• Must be fluent in written and spoken English and French languages
  
• Competent with computer systems and quick to learn new systems
  

Benefits

• This is a part time role at 19 hours a week (based on a full time equivelant of 25k)
  
• Private Health Insurance