Implementation Engineer mfd

About the position

Tracie Healthcare Solutions GmbH is a startup for software solutions in the medical field. It is a corporate venture of the leading laboratory product manufacturer Greiner BioOne (GBO).

Our software provides process optimization for the preanalytical phase of laboratory diagnostics through digitalization. Our goal is to improve sample collection and reduce errors to ultimately increase patient safety. Several hospitals and laboratories in Europe use our software in routine patient care every day.
When you become part of Team Tracie youll contribute to digitalization and quality improvement in healthcare.

We are looking for an experienced (m/f/d) Implementation Engineer based in Linz or Munich fulltime or parttime.

Driven by a clear mission for customer centric implementation service as the Implementation Engineer you will be responsible for deploying and configuring our software solutions to meet the needs of our clients.
As part of our Product team you will have a strong technical background excellent problemsolving
skills and a passion for delivering exceptional customer experiences.

Tasks

• Implementation of our software solutions including installation configuration and integration with 3rd party systems (Laboratory Information Systems)
• Develop and maintain implementation plans project timelines and documentation together with our Customer Success Managers
• Provide technical support and assistance to clients throughout the implementation process
• Provide technical 3rd level support of our software solutions
• Contributing to the design and optimization of support processes

Requirements

• Minimum two years of experience in a similar role
• A customercentric mindset and desire to work directly with B2B customers
• Experience with MS SQL Server is a must
• Prior knowledge of HL7 API connectivity is a plus
• Very good communication skills
• Structured and transparent way of working
• Handson and strong in problem solving through solutionoriented mentality
• Highly motivated to get things done
• Must be fluent in English and in German. French Italian Spanish is a strong plus
• Willingness to travel to international customer sites (<10%)

Benefits

• Great chance to shape an international corporate venture

• Be part of a team that develops and markets a software solution that improves laboratory diagnostic and patient care

• Broad spectrum of tasks and high level of responsibility in an agile and flexible working environment

• Great purpose driven team of 16 colleagues with a strong team spirit and GBO colleagues worldwide

• Be part of an international network of health care professionals

• Attractive remuneration including bonus incentives

• We as you are based in Linz or Munich you also work remote (hybrid model)

• Great serviced office space in the heart of Munich and Linz with lots of community and networking events

• Tracie is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.