Franchise Hotel - Room Attendant

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Under the general direction of direct superior and within the limits of established InterContinental Hotels Group local policies and procedures, provide support and assist in achieving a high standard of documentation and record keeping across the training function and ensure Learning & Development is moving the business forward. Promotes the desired work culture around the five core values "Winning Ways" of "Do the right thing', "Show we care", "Aim Higher", "Celebrate Difference", "Work better together" of IHG and the brand ethos.

Your day to day

• Demonstrate service attributes in accordance with industry expectations and company standards to include:
• Attend shift briefings on time in full uniform and well groomed.
• Ensure proper replacement of guest amenities (follow the SOP).
• Cleans and maintains rooms and assigned areas according to set standards.
• Ensures guest services specified by superior and guest's request s are promptly met.
• Reports damages of hotel rooms and other premises to their superior.
• Maintains cleanliness and in proper state of repair on equipment at all times.
• Meets with superior and takes on daily assigned tasks.
• Report and submits lost and found articles to superior and bring it directly to HK Office. (Follow SOP)
• Reports unusual behavior / activities on floor to supervisor.
• Complies with Hotel's Health, Safety and Hygiene policy.
• To greet guest with a smile and call by name, whenever possible.
• To maintain responsibilities for master key in possession.
• To be prepared to implement assigned tasks during emergency.
• To maintain and act on various environmental issues as directed.
• Performs related duties and any other tasks assigned.
• To report any accidents, damages and lost of any Hotel property on a timely manner
  

What We Need From You

• Fitness - you'll be on your feet most of the day with lots of bending and kneeling .
• Strength - sometimes you'll need to lift, push and pull big objects like barrels and crates up to 50lbs (23 kg).
• Literate - you'll need a good grasp of reading, writing and basic maths.
• Flexible - night, weekend and holiday shifts are all part of the job .
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.