Technical Support Agent Create your own schedule at home

Join our partners dynamic team at ShyftOff as a Flexible Call Center Agent and embark on a career offering exceptional customer support. Catering to diverse clientele this role demands nuanced communication skills adaptability and a commitment to deliver outstanding service in a fastpaced environment.

Job Title: Technical Support Agent

Location: Remote

Type: Contract (1099) Full and PartTime Hours Available

Pay Range: $16 $20 per hour

About ShyftOff:

Join ShyftOff a leader in remote work solutions empowering users to work efficiently from anywhere. We specialize in innovative tech solutions for effective collaboration.

Job Description:

As a Technical Support Agent youll provide critical support to customers troubleshoot issues and utilize the latest technologies in a dynamic supportive environment.

Responsibilities:

• Deliver technical support via phone email and chat.
• Efficiently resolve technical issues.
• Accurately document interactions and solutions.
• Collaborate with teams to enhance service quality.
• Keep abreast of technology trends and product updates.

Requirements:

• Proven technical support experience.
• Strong problemsolving and communication skills.
• Independent and teamoriented work ethic.
• Proficiency in Microsoft Office and CRM software.
• High school diploma; Bachelors preferred.

Preferred Qualifications:

• Bachelors degree in Computer Science or related field.
• Experience with remote work setups.
• Relevant technical certifications (e.g. CompTIA A).

Benefits:

• Flexible hours
• Competitive pay
• Opportunities for advancement