L1 Application Suppo....
L1 Application Support Engineer - Giza Systems EG
Posted on :
11-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2024
Job Description
Req ID : 2830457
Job Description
- Troubleshooting hardware software and network issues.
- Installing configuring and maintaining IT systems.
- Executing routine maintenance tasks such as system updates and patch management.
- Assisting in IT asset management including inventor.
- tracking and procurement tasks.
- Monitoring and promptly responding to IT infrastructure alerts and incidents.
- Providing initial support to endusers and resolving issues.
- Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
- Performing routine maintenance tasks such as system
- updates patch management and backup procedures.
- Documenting all support activities comprehensively including troubleshooting steps resolutions and configurations.
- Executing tasks with a focus on accuracy and efficiency to ensure
- highquality IT operations and support services.
- Communicating effectively with endusers to understand and address their ITrelated needs and concerns.
- Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
- Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
- Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
- Actively contributing to problemsolving efforts and the resolution of recurring issues to improve overall IT service reliability.
Personal Skills
- Excellent team player.
- Excellent communication presentation and interpersonal abilities
- Very Good command of English
Technical Skills
- Bachelors degree in information technology Computer Science or a related field (or equivalent work experience).
- Preferred: 1 years of experience in an IT support or operations role.
- Proficiency in troubleshooting hardware software and network issues.
- Strong communication skills and ability to effectively interact with endusers.
- Experience with IT service management tools (e.g. ServiceNow Remedy) is a plus.
- Basic understanding of ITIL framework and best practices.
- Desirable certifications such as CompTIA A Network or Microsoft.
- Certified Desktop Support Technician (MCDST)
Job Details
Job Location
Riyadh Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Managed Services LoB
Managed Services LoB
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 1
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelors degree
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Employment Type
Full Time
Key Skills
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