Community Management Team Lead ORM Team

Job Description

Hi there!
We are Semrush a global IT company developing our own producta platform for digital marketers. New stars are born here so dont miss your chance.
This is our

Community Management Team Lead role for idea generators planning geniuses and naturalborn analysts.

Tasks in the role

• Own develop and execute Semrushs community strategy that aligns with the companys business goals.
• Facilitate community campaigns initiatives and experiments; identify new opportunities for community engagement.
• Work with community managers to improve the quality of the brands communication with our community continually.
• Supervise community growth and optimize its engagement.
• Be a point of escalation for Community Managers and organize the team in online reputation cases.
• Build and maintain relationships with the companys various departments and support them with communication strategies for their products and launches.
• Lead the Community Team and provide handson support with the teams daily tasks.
• Motivate coach and inspire the Community Team to achieve our team goals.
• Work with the Head of Social & Community to upskill the community team and support their continued development.

Requirements

Who we are looking for

• 2 years of team management experience.
• 4 years of experience in community management and in the field of communications.
• Proven experience in building and growing a successful online community.
• Deep understanding of the role community plays at the center of product and communityled business.
• Strong problemsolving skills; experience in managing conflicts and ability to creatively respond to challenges.
• Fantastic communicatorpassionate about talking to people and online community development.
• Datadriven thinking with a combination of creative analytical and strategic thinking skills.
• You are a community geek on top of the latest community channels and trends creative and detailoriented.
• Highly creative handson leader who embraces ambiguity and defines a way forward.

They say there are no perfect candidates but that might well be you if

• You are a Semrush power user.
• Youre digital marketing savvy.
• You share our common values: Trust as we prefer to speak up and be our true selves; Sense of Ownership as its not worth wasting time on something you dont believe in; and enthusiasm for Constant Change as we are always looking to make things better.

A bit about the team

You can get to know the team better at one of the interviews but some brief information about future colleagues will be useful now.

The Online Reputation Management team is in charge of the brands image and reputation onlineon Englishspeaking social media channels and on review platforms.

We will try to create all the right conditions for you to work and rest comfortably

• This offer stands for the hybrid work format: some days you work from the office and some #wfh. Trust us its an efficient way of work. Proven!
• Flexible working day start.
• Health insurance coverage.
• Internet coverage (up to 30 eur/month).
• Corporate events.
• Trust PTO Policy with a commitment to prioritizing worklife balance.
• Hobby benefit.
• Training courses conferences.
• English and Spanish courses.
• Gifts for employees.

Finally a little more about our company

Weve been developing our product for 15 years and have been awarded G2s Top 100 Software Products Global and US Search Awards 2021 Great Place to Work Certification Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

users in America Europe Asia and Australia have already tried Semrush and over 1000 people around the world are working on its development. The Semrush team is constantly growing.
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race religion creed color national origin sex pregnancy sexual orientation gender identity gender expression age ancestry physical or mental disability or medical condition including medical characteristics genetic identity marital status military service or any other classification protected by applicable local state or federal laws. All employment decisions are based on business needs job requirements merit and individual qualifications.