Carrier Dispute Billing Manager

• Identify dispute (Rate/Volume/Fraud/additional invoice).
  
• Look into related inquiries investigate analyse data interaction with customer/supplier to ensure disputes are resolved in a timely manner.
  
• Liaise with appropriate departments commercial/technical/finance to resolve/validate data to support dispute resolution.
  
• Ensure accurate and appropriate responses to disputes internal and external.
  
• Follow the contract & escalation process as per agreements if required.
  
• Accurately record details of all disputes.
  
• Able to reconcile wholesale invoices and isolate system or CDR rating variances between billing / rating system (CSGi) and external sources.
  
• Provide stakeholders the accurate cost and revenue information for the business.
  

• Ability to analyse information think through difficult problems and make critical decisions based on information from either internal (from finance/commercial/technical) or external (customer/supplier) for dispute and decide what is fair and reasonable given all the circumstances of
  
• the dispute.
  
• Confident judgement and accurately closed disputes i.e. in favour of the company withdrawal or 50 50 solution.
  
• Provide accurate calculation for Finance Team for revenue supplementary invoice to customer.
  
• Approve credit notes to partners issued by Finance Team.
  

Requirements

• Ability to communicate with all individuals in a professional and courteous manner both verbally and in writing in English.
  
• Telecom commercial experience carrier account manager knowledge.
  
• Understanding of Surcharge.
  
• Ability to listen to customers and find solution to resolve conflict.
  
• Analytical & attention to detail.
  
• Proactive selfmotivated.
  
• Experience with Excel Pivot Tables and Lookups essential.