Technical Account Manager
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1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
As a Technical Account Manager (TAM) your primary responsibility is to cultivate robust client relationships by providing technical guidance support and ensuring the seamless implementation and utilization of the companys products or services. Serving as the main point of contact for clients you will act as a liaison between customers and internal technical teams facilitating a cohesive experience.
Client Relationship Management:
Develop and nurture strong client relationships acting as a trusted advisor and understanding their business objectives.
Regularly communicate with clients to assess needs provide updates and gather feedback.
Technical Support:
Offer technical guidance and support addressing client inquiries troubleshooting issues and ensuring timely resolution of technical problems.
Collaborate with internal technical teams to escalate and resolve complex technical issues.
Implementation and Onboarding:
Lead the implementation process of products or services ensuring a smooth onboarding experience for clients.
Work closely with clients to comprehend their technical requirements and customize solutions accordingly.
Project Management:
Manage and coordinate projects related to clients technical needs ensuring successful delivery and meeting project milestones.
Provide status updates to clients and internal stakeholders throughout the project lifecycle.
Product Knowledge:
Develop a deep understanding of the companys products or services staying informed about updates and new features.
Educate clients on best practices and optimal use of the companys offerings.
Collaboration:
Collaborate with sales product and engineering teams to convey client feedback identify improvement areas and contribute to product development.
Requirements
Experience:
Proven customerfacing experience preferably as a Technical Account Manager or in a similar capacity.
Strong background in technology with a solid understanding of software hardware and IT infrastructure.
Technical Skills:
Proficient in understanding and articulating technical concepts to both technical and nontechnical audiences.
Familiarity with relevant technologies programming languages and industryspecific tools.
Communication Skills:
Excellent verbal and written communication skills.
Ability to effectively communicate technical information to clients and internal teams.
ProblemSolving:
Strong analytical and problemsolving skills to address complex technical issues.
Ability to think critically and propose innovative solutions.
Project Management:
Demonstrated ability to manage multiple projects simultaneously ensuring timely delivery and client satisfaction.
ClientFocused:
Customercentric mindset with a commitment to understanding and meeting client needs.
Ability to anticipate client concerns and proactively address them.
Adaptability:
Flexibility to adapt to changing priorities and evolving business requirements.
Willingness to learn and stay updated on industry trends.
Benefits
Retention Goal: Maintain at least 95% of the current customer base.
Growth Objective: Increase the MRR GP revenue from the existing customer base by at least 5% each quarter.
OneTime Sales Target: Generate R1.2 million GP in onetime sales by yearend.
Dynamic Basic Remuneration Structure:
The compensation model for Technical Account Managers at our company is designed to reward the growth and maintenance of our customer base featuring a dynamic salary structure that aligns with our strategic objectives and the performance of our TAMs.
PerformanceLinked Salary Adjustment (Profit Share)
BiAnnual Review:TAMs basic salaries are reviewed and adjusted every six months based on the new total MRR value generated from their managed client base.
Increase and Decrease: Salary adjustments are performancebased ensuring compensation is directly tied to the value TAMs bring to our company.
MRR Commission Structure:
This structure outlines how commissions are calculated based on Monthly Recurring Revenue (MRR) and MRR growth retention.
Once off sales Commission Structure :
Proven sales experience, particularly in IT. Strong understanding of Microsoft's offerings, Licensing, and related IT services. Results-driven with a track record of meeting sales targets. 3+ years of experience in technology sales. Familiarity with CRM software preferred.
Employment Type
Full Time
